• Support operational teams with insights gained from analyzing operational data.• Collect and analyze division data, which is used to allocate current resources and estimate future requirements.• Work with unit management to analyze trends and make recommendations for process improvements, including preparing and implementing projects.• Formulate business process strategies for staffing effectiveness.• Use large data sets to find and recommend opportunities for process optimization, quality improvement, and enhanced consumer experience using models to test the effectiveness of different courses of action.• Utilize a variety of data mining/data analysis methods and tools, build and implement models, use/create algorithms and create/run simulations to drive business results with data-based insights discovering solutions hidden in large data sets.

• Assisted with supervisor roles regarding member inquiries and new hire training.• Efficiently presented new material, coaching opportunities, and operating procedures during team meetings.• Effectively handled sensitive member and provider accounts with high service standards and quality performance guarantees.• Analyzed and identified trends to help meet service metrics that assisted operations unit coordinators and workforce management.• Scored consistently high-quality review audits.• Utilized advanced problem-solving skills to ensure high quality and timely service for member accounts.• Resolved member inquiries concerning contract benefits, claim payments, and enrollment in accordance with corporate and legislative requirements.• Enhanced member and provider satisfaction and retention through excellent quality customer service.

• Assisted the Chair of the Department of Urban and Regional Planning and his research partner to extend their research on how community organizations have pivoted their operations in response to the COVID-19 pandemic.• Performed an extensive academic literature search to find scholarly articles, reports, and publications that focus on supportive organizations during COVID-19.• Executed a large popular literature search to obtain newspaper and magazine articles focusing on community organizations during COVID-19.• Organized and expanded a large existing database of community organizations.• Prepared a final report describing how these organizations have adapted to COVID-19 and if there were any commonalities between their approaches.

• Coordinated guest vehicle parking while delivering superb customer service.

Six week study abroad program in Singapore. Elected Team Leader for Asian Business and the Global Economy. Took Basic Chinese Business Communication. Courses involved focusing on key markets in Asia, developing entry strategies, and assimilating into local culture. Managed and organized business plans for an American company to expand into a specified Asian market. Program included company visits to NEWater, Tribal Worldwide, 4C Insights, Caterpillar and Fave.

• Managed multiple responsibilities and demands using problem solving and time management skills.• Organized counter duties and supervised employee coordination.• Developed pizzas, rolls and calzones.

• Bolstered a high quality dining experience.• Coordinated multiple tasks and demands using critical thinking and time management skills.

• Excelled in producing pizzas and completing multiple tasks in a fast-paced environment.

• Cross-trained new team members to ensure seamless service.• Managed and prioritized multiple tasks in a fast-paced environment.• Developed pizzas and operated phones, cash register, and sauté.

• Assembled sandwiches and handled cash transactions.

• Advertised products, sold clothes, and handled cash transactions.