Senior Financial Services Representative
Us
Stock Plans Team (Equity Compensation)• Assist Stock Plans clients with various asset ranges ($100+) • Provide detailed analysis, research, and responses to customers and associate inquiries• Deepen business relationship with various companies• Coordinate projects to improve customer experience, processes and procedures• Generate sales leads for customer with $25,000+ in investable assets with E*TRADE Senior Financial Services Representative/(Tax/Retirement/Cost Basis)• Educate clients and representatives on various retirement subjects• Assist clients with IRA Conversions and Recharacterizations• Assist clients with retirement rollovers• Work on complex cost basis issues • Update cost basis information for client accounts• Through call analysis, provide data showing call drivers• Coordinate projects to improve customer experience, processes and proceduresFinancial Services Representative• Provide highest level of service by quickly and accurately identifying customer needs in managing their accounts• Demonstrate knowledge of investments and financial markets with clients and other support groups to help with asset growth• Grasp and apply complex technical material quickly and manage workload effectively• Generate revenue and improve corporate bottom line through client engagement for those with at least $25,000+ in investable assets• Continuously exceed 84 sales leads per quarter through customer interactions• Assist customers with transferring over additional assets over to E*TRADE • Client engagement coach for those struggling with obtaining sales lead metrics