Abraham Ahn Email & Phone Number

Kirkland, Washington, United States

Lynnwood, Washington, United States

Effectively automated monthly financial reporting, resulting in a savings of hours in repetitive tasks and a reduction of errors and rework to zero.Skillfully designed and developed intuitive dashboards for pastoral leadership to engage with financial goals and progress.Successfully authored work instruction documents to ensure standards were consistent across a pool of volunteers with a varying technical knowledge and comfort.Demonstrated in-depth skills in modernizing online streaming capabilities on YouTube.Successfully simplified the workflow from receiving gifts and donations to financial system input and reporting, significantly reducing repetitive labor.Recognized a lack of a rhythm section in the otherwise talented and gifted music team, learned drums and percussion from free online resources, and began performing proficiently twice weekly within five months of training.Identified and implemented a mobile application for collecting and sharing a knowledge base of the most frequently played live music and their respective tempos via standardizing performances and eliminating practice time required to fine tune the pace of each piece.Functioned as a volunteer contributor for a major overhaul of the accounting system, from an archaic, out of support system to QuickBooks.Consistently recognized for an in-depth ability to adapt to new technologies and demonstrate proficiency.

Lowell, Massachusetts, United States

Skillfully debugged, maintained, automated, and developed enhancements for revenue-critical financial and legal reporting, directly enabling the receipt of advertising revenue for hundred-thousand-dollar contracts.Effectively partnered with subject matter experts in defining new metrics that were actionable while enabling a measurable positive impact to revenue generation or cost savings.Successfully developed, tested, and deployed Tableau and Looker dashboards for interdepartmental, internal, and external customers to automate the calculation and delivery of newly engineered features and key performance indicators.Topics & Impacts Included: o Network Health: Enabled teams to accurately measure the impact of a network outage and pinpoint when an issue occurred, resulting in 30%-60% faster issue diagnosis and resolution.o Return-to-Office Trends: Leveraged third-party sensor data to track post-Covid office population trends to enable estimation of ad impression valuation to maintain the confidence of longtime customers.o Advertisement Inventory Utilization: Combined disparate data sources to reveal accurate insights for unsold ad inventory, enabling the Sales team to target 35%-40% of available ad-time in overlooked markets.o Customer Engagement: Defined and implemented strategies for identifying unengaged customers to empower Customer Success representatives to target training efforts on customers who were not using popular features, resulting in a reduction of customer churn and improvement of product usage by 10% in one month post deployment.

Boston, Massachusetts, United States

Successfully performed requirement elicitation, system analysis, development, and testing for reports used at all levels within the organization.Skillfully developed Tableau dashboards and visualizations for client facing metrics with a focus on enabling clear and visually appealing delivery of performance indicators such as case volume trends, case volume forecast, SLA performance, and cost.Provided broad supervision and training of a cross-functional data entry team during an annual high-case-volume period with a focus towards ensuring accurate data collection (Aggregated the data daily for the delivery of mission-critical reports to management and Regional Partners, resulting in a successful busy season with over 2,500 cases prepared, each valued at $5k-$10k+).Demonstrated optimal abilities in streamlining workflows with reporting automation, significantly reducing non-value-added activities.

Marlborough, Massachusetts, United States

Successfully managed, led, and oversaw the development and implementation of 7 IT applications and interfaces in accordance with standardized software development methodology on time and within budget.Demonstrated in-depth skills in developing Tableau dashboards to transform data from multiple external data sources into dashboards with a focus towards displaying metrics and benchmarks to enable informed decision making.Functioned as the Test Lead for SharePoint migration and implementation of Business Warehouse reporting tools in emerging markets.Successfully managed all aspects of the postproduction upgrade of a custom RFID solution integrated within a large-scale, multi-site manufacturing system.Effectively managed, led, and oversaw local and overseas teams of 4 to 10 individuals with a focus on supporting IT solutions for various business functions.