Protected clients against over 800 potential security threats in a 24x7 SOC-as-a-Service environment. Implemented and administered security tools such as endpoint protection, network analysis, SIEM, and other essential security solutions. Performed regular threat hunting and vulnerability analysis for assigned clients, and reported on recommendations to strengthen their security posture. Acted as Incident Response team member, supporting team and clients during critical security incidents.… Show more Protected clients against over 800 potential security threats in a 24x7 SOC-as-a-Service environment. Implemented and administered security tools such as endpoint protection, network analysis, SIEM, and other essential security solutions. Performed regular threat hunting and vulnerability analysis for assigned clients, and reported on recommendations to strengthen their security posture. Acted as Incident Response team member, supporting team and clients during critical security incidents. Skills and platforms used:• Palo Alto Cortex• Crowd Strike Falcon• Sumo Logic• RSA• Carbon Black• Proofpoint• AWS• Splunk• Zendesk• Datadog• Microsoft Azure Show less

Frontline support engineer for several Novell products including but not limited to eDirectory, GroupWise, Filr, Vibe, and DataSync. Fielded calls from customers and provided direct dial-in support to their systems. Managed production databases and resolved complex issues with the help of senior engineers.Supported platforms:• Windows 2000• Windows Server 2003• Windows Server 2008• Windows Server 2012• SUSE Linux Enterprise Server• Red Hat Enterprise Linux•… Show more Frontline support engineer for several Novell products including but not limited to eDirectory, GroupWise, Filr, Vibe, and DataSync. Fielded calls from customers and provided direct dial-in support to their systems. Managed production databases and resolved complex issues with the help of senior engineers.Supported platforms:• Windows 2000• Windows Server 2003• Windows Server 2008• Windows Server 2012• SUSE Linux Enterprise Server• Red Hat Enterprise Linux• Novell NetWare• Sun Solaris• IBM AIX• HP-UX Show less

Took responsibility for the health of the servers, including configuration and optimization of their speed, as well as servicing them periodically to maintain stability. Responsible for optimizing the workstations of employees, cleaning up windows registry errors, configuring security software and optimizing web browsers.