Oversee the development of websites for the media group on the subjects of health,veteran media, food, business, travel, sports, and cars, implement new graphics, establishbranding and logos, and manage social media postings for Facebook. Built out coredirectories for local business listings, job listings, and medical directory.

Provided technical support to address both hardware and software issues, escalatingcomplex cases to senior team members and maintaining the smooth operation oflaptops, web tools, applications, and peripherals. Contributed significantly to the upkeepand improvement of the company’s website on debugging and SEO.

I provide adept technical support to resolve hardware and software challenges, escalate complex issues to senior members, and ensure seamless functionality of laptops, web tools, applications, and peripherals. I played a pivotal role in maintaining and enhancing the company's website, collaborating on design, bug fixes, and feature development. My comprehensive website testing ensured optimal performance and compatibility, while my analytics tracking contributed valuable insights into user behavior. I manage domain registrations, DNS, and SSL certificates, and assist in fortifying security.

In my role as a remote customer support specialist, I effectively assisted customers via phone, promptly addressing inquiries, updating account details, and conveying application requisites and progress. I demonstrated a strong commitment to customer satisfaction by escalating intricate issues for resolution. My proactive approach and communication skills ensured seamless remote assistance, contributing to overall customer service excellence.

I played a pivotal role in maintaining store operations and fostering a positive customer experience. I managed key responsibilities such as opening and closing procedures, overseeing inventory management, and ensuring a well-organized store environment. Additionally, I provided leadership to the team, offering guidance, training, and support to uphold exceptional customer service standards.

As a warehouse associate, I efficiently contributed to the smooth functioning of warehouse operations. I handled tasks ranging from inventory management and order fulfillment to packaging and shipping. My meticulous attention to detail ensured accurate tracking and recording of incoming and outgoing shipments. I consistently maintained a safe and organized work environment, adhering to company procedures and industry best practices.