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Abraham Robert is listed as Senior Manager @ ChargePoint | Leading Technical Service Delivery at ChargePoint, a company with 728 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at chargepoint.com and a matched LinkedIn profile for Abraham Robert.
Abraham Robert previously worked as Senior NOC Delivery Manager at Chargepoint and Service Delivery Manager at Galaxe.Solutions. Abraham Robert holds B.Com, Commerce from Loyola College.
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AeroLeads found 1 current-domain work email signal for Abraham Robert. Compare company email patterns before reaching out.
As the Senior Delivery Manager at ChargePoint, the foremost electric vehicle charging network globally, I bring over 18 years of extensive experience in IT service delivery and project management to the forefront. My credentials include PRINCE2 Practitioner and ITIL Foundation certifications, complemented by adeptness in manufacturing process enhancement, technical support, and fostering robust customer relationships.In my capacity, I lead a team of proficient subject matter experts focused on network performance analysis, technical issue resolution, automation workflow optimization, and outage management. My primary objective is to ensure the seamless operation and service excellence across ChargePoint's array of charging stations, activations, installations, and ELS services. This entails adeptly managing both internal and external escalations, enforcing strict process adherence, facilitating seamless vendor collaboration, and maintaining unparalleled levels of customer satisfaction.Moreover, I actively collaborate with engineering and operations teams to strategize and execute initiatives and projects that align seamlessly with ChargePoint's overarching vision and goals. My unwavering passion lies in driving innovation and continuous improvement, thereby delivering premium IT services and solutions that not only meet but exceed the expectations of our esteemed clients and stakeholders.In essence, I am committed to propelling ChargePoint's mission forward through visionary leadership and a steadfast dedication to delivering value-driven solutions in the ever-evolving landscape of electric vehicle charging networks.
Listed skills include Itil, Networking, Sla, Service Delivery, and 23 others.
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A career timeline built from the work history available for this profile.
Bengaluru, Karnataka, India
I am tasked with assembling a team of core subject matter experts to oversee critical functions within ChargePoint's electric vehicle charging network. This team will include specialists in network performance analysis, technical compliance with CARB regulations, outage resolution, root cause analysis, and automation workflow requirements.Their primary.
Bengaluru, Karnataka, India
As the manager overseeing India Operations for a Healthcare Service Desk, I lead a team of 104 Agents, Team Leaders, Quality Leads, and Training Leads. My responsibilities encompass various facets of operations, including identifying and implementing cost-cutting measures, negotiating contracts in recruitment and vendor management, and maintaining client.
Bengaluru, Karnataka, India
As the leader overseeing the delivery and profitability of a $150 million technical service operations program, I am responsible for defining program objectives, creating strategic roadmaps, and aligning initiatives with business goals. Leading ITIL service lines with a team of up to 120 members, I drive operational excellence and ensure alignment with.
Bengaluru, Karnataka, India
- Spearheaded the development and implementation of Internet and Intranet applications across diverse platforms.- Achieved substantial reduction in equipment downtime and minimized major repair instances.- Successfully conducted Salesforce (SFDC) Platform training for over 300 batches.
Bengaluru, Karnataka, India
- Collaborated with Customer Relations within the organization to address and resolve dissatisfaction among end-users and small-medium businesses.- Functioned as a Process Trainer for the business, achieving a success rate of 96% across over 200 training batches.
Bangalore Urban, Karnataka, India
- Enforced consistent process adherence across multiple centers in Bangalore, Dalian, US, Canada, & Philippines.- Acted as the sole Point of Contact for all cost-centers to meet organization-wide SLAs efficiently.
Bengaluru, Karnataka, India
- Exemplary mentor and educator for new hires in Customer Service.- Oversaw Level 1 support for addressing customer technical queries and phone calls.
Bangalore
- Assisting clients with their day-to-day operational activities.- Investigating, verifying, and assessing hardware defects reported by end-users within specified deadlines.- Collaborating with Service Management to comprehend customer satisfaction metrics, identifying bug fixes, defect resolutions, enhancements, and incorporating them into backlog items.
Bangalore
- Analyzing hardware and software options for potential solutions.- Diagnosing and rectifying faults.- Addressing and resolving network issues.
Other employees you can reach at chargepoint.com. View company contacts for 728 employees →
Stephanie Anguiano
Colleague at Chargepoint
San Francisco Bay Area, United States
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VM
Vincent Mariano
Colleague at Chargepoint
Greater Boston, United States, United States
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SS
Sudhir Singh
Colleague at Chargepoint
Faridabad, Haryana, India, India
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AL
Andres Lamas-Martinez
Colleague at Chargepoint
Maricopa, Arizona, United States, United States
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JB
Jeff Barone
Colleague at Chargepoint
Mountain View, California, United States, United States
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JC
Jasmine Castro
Colleague at Chargepoint
San Francisco Bay Area, United States, United States
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NB
Nicholas Brand
Colleague at Chargepoint
Greater Reading Area, United Kingdom, United Kingdom
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MO
Magic One
Colleague at Chargepoint
San Francisco Bay Area, United States
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RK
Rupesh Krishna
Colleague at Chargepoint
San Jose, California, United States, United States
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TP
Tanja Puchler
Colleague at Chargepoint
Kaprun, Salzburg, Austria, Austria
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Quick answers generated from the profile data available on this page.
Abraham Robert works for ChargePoint.
Abraham Robert is listed as Senior Manager @ ChargePoint | Leading Technical Service Delivery at ChargePoint.
AeroLeads has found 1 work email signal at @chargepoint.com for Abraham Robert at ChargePoint.
Abraham Robert is based in Bengaluru, Karnataka, India while working with ChargePoint.
Abraham Robert has worked for Chargepoint, Galaxe.Solutions, Hewlett Packard Enterprise, Dell, and Accenture Technology Solutions.
Abraham Robert's colleagues at ChargePoint include Stephanie Anguiano, Vincent Mariano, Sudhir Singh, Andres Lamas-Martinez, and Jeff Barone.
You can use AeroLeads to view verified contact signals for Abraham Robert at ChargePoint, including work email, phone, and LinkedIn data when available.
Abraham Robert holds B.Com, Commerce from Loyola College.
Abraham Robert is listed with skills including Itil, Networking, Sla, Service Delivery, Transition Management, Incident Management, Mcp Certification In Windows 7, and Psg Foundation And Professional Certified.
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