VALUE PROPOSITION► I am highly effective in business management and strategic planning, with experience delivering results in management roles overseeing global operations within a Fortune 500 financial services company.► My success is driven by my ability to lead strategies that effectively improve productivity while meeting operating and fiscal targets.SUMMARY► Engaging business leader possessing a winning blend of management expertise, skill in the oversight of teams, and practical experience in a Fortune 500 company.► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS★ With JPMorgan Chase & Co., leads projects with individual budgets reaching $2.5M to support global operations within payment processing.★ Delivered results that included lowering the turnaround time for payment process approval from two days to a maximum of two hours and reducing the error rate in manual payment processing from 5% to less than 1%.★ In a prior role with Chewy, supervised a team of 13 area managers and more than 500 pharmacy technicians engaged in 24/7/365 contact center operations.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Specialties: Operations Management, Strategic Leadership, Global Operations, Fortune 500 Experience, Customer Support and Retention, Project Management, Team Leadership, Contact Center Operations, Budget Administration