Abraham Thomas Email and Phone Number
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Abraham Thomas personal email
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My passion for technology and electronics started when I was young when I started to create and maintain the Audio/Visual of the church I attended and still attend approximately 24 years ago. At a young age, I learned and educated myself to assist in maintaining the PA system, the church computer system and Church internet network. throughout the years we also added different software and equipment to the service which required additional resources and volunteers. This gave me the opportunity to educate and mentor the volunteers and help develop their technical skills as well. I felt so much passion and pride in what I did, I knew the career of IT and Networking Administration was where I wanted to go with my career. This created the desire to learn networking. I then got my bachelor in network and communication management. While I continued to help the church and friends and family with IT-related work, I decided to continue my education and get my Master's in Information Systems Management. I also started my journey into the certification world and now hold AWS Certified Solutions Architect - Associate, AWS Certified Solutions Architect- Professional , Google Cloud Certified- Professional Cloud Architect; Cisco Certified Network Associate CCNA; CompTIA A+.I am the AWS admin at my current work, where I create and setup Virtual machine for a customer environment. This allows me to expand my AWS knowledge.Feel free to reach out to me directly on LinkedIn or at AThomas0320@gmail.com.Have a great day!
St Thomas Evangelical Church Of India Queens Parish
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Team Lead Audio Visual ServicesSt Thomas Evangelical Church Of India Queens ParishTeaneck, Nj, Us -
Technical Support EngineerActivu Jan 2022 - Jan 2024Remote-Design, implement, and maintain clients AWS cloud environments for remote administration of display software-Main point of contact for AWS cloud administration, trouble tickets, and configurationConfigured cloud environment to follow principle of least privilege by implementing role based access to lessen risk exposure-Managed relationships for 20+ clients by ensuring proprietary display software adheres to SLAs to maintain successful operations-Work cross functionally with account manager and customer to support pre-sales efforts as technical subject-matter expert to ensure software implementation is executed effectively and efficiently-Support, triage, and troubleshoot issues for platinum level domestic and international customers with proprietary software to restore operations -Documented known issues and solutions in Jira for QA department to decrease time spent on recurring implementation problems-Developed client Salesforce profiles for new builds and projects to successfully transition account from implementation to support, including system configurations, security requirements, emergency contacts, and other critical information-Utilized Salesforce support queue to manage, document and escalate support tickets and reach out to POC to remediate issues in a timely manner -
Director Of Audio Visual ServicesSt Thomas Evangelical Church Of India Queens Parish Jan 1999 - Jan 2023New Hyde Park, New York, United States-Optimized 5-member team through creating a system to provide technical and A/V support, training department members, and supporting department staff in providing technical coverage.-Achieved consistent network uptime by designing, developing, and providing maintenance to the internal network, managing all troubleshooting within the church’s public access system.-Safeguarded the network and applications against malicious threats, malware, and security concerns by providing product management for all IT-related matters.-Streamlined workflow by testing functionality, replacing or repairing hardware or A/V equipment, and overseeing all aspects of audio/video production for weekly and special events.-Added value by maintaining routers and cables, depending on functionality and lifecycle, and ensuring that all network safeguarding policies were followed and enforced.-Generated support for the customer by providing live-streaming and Zoom sessions during pandemic operations and creating and implementing smart network automated controls. -
Team LeadAst Jan 2021 - Jan 2022Remote-Part of the PM Supervisory/in charge team-Trained and managed a group of up to 15 employees.-1St point of contact for technical support issues with remote Citrix software. -
Front End AssociateThe Great Atlantic & Pacific Tea Company (A&P) May 2013 - Sep 2014Bergenfield, Nj• Delivered excellent customer service to diverse customer base by processing transactions efficiently and accurately, while connecting on a personal level• Assisted customers with loading their vehicles and maintained organization of carts in the parking -
Service RepresentativeSears, Roebuck And Co. Apr 2011 - May 2012Wayne, Nj- Processed orders at checkout and assisted customers with location of hard to find items-Educated customers about products and provided suggestions based on their needs-Provided excellent customer service, consistently earning above average feedback from customers and was specifically requested for assistance -
Department SupervisorThe Home Depot Sep 2006 - Mar 2009Paramus,Nj- Received awards for exceeding Tool Rental net income goal and outstanding performance in operating expense control -Managed a staff of 6, excelling in fostering a collaborative team environment while executing performance reviews, scheduling and time sheet approvals, weekly reports, and product inventories-Adept at building rapport and motivating staff to build a strong team environment-Delegated weekly tasks and shifts, serving as liaison between Sr management and staff-Earned recognition for maintaining excellent customer service and driving an increase to returning customers
Abraham Thomas Skills
Abraham Thomas Education Details
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Information Syst Mgmt (Mism) -
Network And Communications Management -
Lincoln Tech - MahwahHonors
Frequently Asked Questions about Abraham Thomas
What company does Abraham Thomas work for?
Abraham Thomas works for St Thomas Evangelical Church Of India Queens Parish
What is Abraham Thomas's role at the current company?
Abraham Thomas's current role is Team lead Audio Visual Services.
What is Abraham Thomas's email address?
Abraham Thomas's email address is at****@****ail.com
What schools did Abraham Thomas attend?
Abraham Thomas attended Keller Graduate School Of Management Of Devry University, Devry University, Lincoln Tech - Mahwah.
What skills is Abraham Thomas known for?
Abraham Thomas has skills like Customer Service, Microsoft Excel, Microsoft Office, Cisco Routers, Strategic Planning, Network Performance Management, Microsoft Word, Windows, Powerpoint, Management, Leadership, Training.
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