Abram Mcdonald Email & Phone Number

Aubrey, Tx, Us

United States

Maintained network, servers, and security systems within the company. Installed network and computer systems while being able to repair and upgrade operating system including hardware and software. Worked with developers to identify production issues, and deploying products. worked on ways to automate and improve development and release process. identified technical problems and developed software updates and fixes.

Plano, Texas

∙Configured firewalls and switches for new store openings∙Support, monitor, test and troubleshoot hardware and software problems∙Work with IT group to automate management task, streamline processes and perform standard administration functions as needed∙Take ownership of system issues and work hard to research and recommend solutions

Plano, Texas

∙Resolve technical issues with restaurant systems within defined SLAs and document root cause and resolution∙Document, track and monitor incident tickets to ensure timely resolution and escalate as needed∙Install, support and maintain computer desktops, laptops, printers and any related hardware and software∙Assist in project implementations, testing and documentation∙Monitor system notification alerts and take appropriate action and follow up

North Richland Hills, Texas

Perform a variety of administrative and technical work related to the coordination, control and maintenance of personal computers, printers, telecommunication devices, and other IT related hardware within the organization to insure compatibility and integration with IT strategies. Effectively responded to routine customer calls and provided fixes for issues in a timely manner. Document all issues and escalate service questions to appropriate client representatives.

Irving, Texas

Respond to requests for technical assistance in person, via phone and electronically. Provide exceptional customer service to internal and external customers. Diagnose and resolved technical hardware issues. Follow standard help desk procedures, log all help desk interactions, redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems, request and document resolutions. Created accounts for all new hires and assigned to… Show more Respond to requests for technical assistance in person, via phone and electronically. Provide exceptional customer service to internal and external customers. Diagnose and resolved technical hardware issues. Follow standard help desk procedures, log all help desk interactions, redirect problems to appropriate resources. Identify and escalate situations requiring urgent attention. Track and route problems, request and document resolutions. Created accounts for all new hires and assigned to appropriate groups within Active Directory. Provide on-the-job training to new department staff members. Provide computer orientation to new company staff. Diagnose and resolve mobile device technical issues. Responsible for maintaining all inventory locally, and at various offsite locations. Show less

Fort Worth, Texas

Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Responded to email, phone, and Remedy Ticketing systems for end user support. PST and file backup, computer repair, hardware/software installation and troubleshooting as-well-as Ghost imaging for new employees. Active Directory (MACD) Move, Activate, Create, and Delete accounts. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation… Show more Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Responded to email, phone, and Remedy Ticketing systems for end user support. PST and file backup, computer repair, hardware/software installation and troubleshooting as-well-as Ghost imaging for new employees. Active Directory (MACD) Move, Activate, Create, and Delete accounts. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation, resolution and closure of trouble tickets. IP address, network, and remote access connection troubleshooting. Diagnosed various engineering software issues. Troubleshoot home printers such as Lexmark, HP, Canon, and Ricoh style printers. Effectively and efficiently ran nightly backups ensuring company data recovery and integrity Show less

Fort Worth, Texas

Troubleshoots network usage and computer peripherals, also installed new users and applications. Performed system backups, Refreshes, user moves ,and data recovery. Manage day to day desktop operations, supporting end user accounts in Active Directory 2008 and troubleshooting various software and hardware errors and access to network folder permissions for 500+ users. Updated OS from XP to Vista and also to Windows 7 Enterprise as part of company new computer roll out. Resolve network… Show more Troubleshoots network usage and computer peripherals, also installed new users and applications. Performed system backups, Refreshes, user moves ,and data recovery. Manage day to day desktop operations, supporting end user accounts in Active Directory 2008 and troubleshooting various software and hardware errors and access to network folder permissions for 500+ users. Updated OS from XP to Vista and also to Windows 7 Enterprise as part of company new computer roll out. Resolve network communication problems independently and assisted with PC installation, maintenance, E-mail administration, disk capacity monitoring and network security. Show less

Bachelor Of Applied Science - Basc, Information Technology

Associate Of Arts And Sciences - Aas, Graphic Design

Activities and Societies: jazz band, marching band