Amanda Bretz Email & Phone Number

Aurora, Illinois, United States

- Participate in post-sale activities by setting up or converting client cases, reviewing sold plan(s) and developing and following project timelines, partnering across several lines of business.- Facilitate calls and obtain required information to complete installation process from sales and servicepartners, brokers, and customers while completing final review of plan design and features, communicating each step- Load administration systems to ensure accurate plan design and efficient customer structure while identifying implementation related problems and work with manager and/or senior staff to resolve- Aid on Continuous Improvement and strategic projects

Downers Grove, Illinois, United States

- Led and developed three resolution managers in their daily claims activities- Responded to escalations and diffused by addressing all aspects of the presented concern by engagingcorrect internal and external partners, vendors, counsel, etc- Participated in weekly calls with the client to discuss active issues related to eCommerce line of business- Trained new and current employees in multiple claims handling specialty areas and customer service and created in-depth training guide for eCommerce-based losses

Downers Grove, Illinois, United States

- Exercised proper judgement and decision making to analyze the claim’s exposure to determine proper course of action and appropriately settle the claim- Handled claims consistent with client’s and corporate policies, procedures, and best practices and also in accordance with any statutory, regulatory, and ethics requirements- Acted as team lead for Fast Track Unit based in Downers Grove, including training new adjusters

Warrenville, Illinois

- Acted as the first point of contact for clients while fulfilling promises and commitments made for smooth processing and closure of claims- Provided thorough explanations of claims process and company decisions while providing exemplarycustomer service to bring about quick and fair settlements- Secured essential data concerning accidents to assess liability and compensation allowing negotiation of settlements and denials to policyholders and claimants.

Munich, Germany

-Sat in on German language classes and assisted instructor and students as needed-Led one on one English language instruction with elderly woman

Master Of Science - Ms, Cybercrime And Digital Investigation

B.A., International Studies, German

Political Science And Government, German Language

Education record

Intensive Language Program, summer - Grade equivalent of an A