Abril Vilas Email & Phone Number

United States

Canadá

- Creación y desarrollo de procesos del equipo de Customer Success desde cero.- Implementación y gestión de proyectos de capacitación B2B y gubernamentales basados en análisis de necesidades y objetivos.- Demostraciones del producto a clientes potenciales para el cierre de venta.- Planificación y ejecución de entrenamientos virtuales de Product Onboarding y Product Adoption para clientes.- Implementación y seguimiento de proyectos y Customer Health.- Mejoras del producto y experiencia del cliente (informes de errores, nuevas funcionalidades, etc).

Mexico City

-Implement and manage training projects for corporate clients, based on the analysis of needs and objectives. - Planning and execution of virtual and face-to-face training for clients and end-users. - Production of indicators management reports (KPI) and project monitoring. - Integration, analysis, and management of complex projects. - Identify, create and implement creative solution strategies for project optimization.

Mexico City

- Prospecting for key clients.- Follow-up and personalized service to existing key clients.- Establish KPI's of sales along with management.- Promote the development of business skills and abilities of the sales personnel to reach KPIs- Budget management- I developed joint marketing plans with the area in charge. - Managed the follow-up of the collection of the overdue portfolio.

Mexico City

- Portfolio management of international projects. - Communications management between national construction companies and foreign governments for the promotion of national investment in international projects. - Organization and assistance of tender events, investment, and national organizations.

Mexico City

- Registration of pension procedures. - Follow up on accounts in process of pension and withdrawals. - Extraordinary withdrawal procedures. - Customer support nationwide. - Monitoring of customer accounts abroad.