Andy Brock

Andy Brock Email and Phone Number

Product Manager @ AppFolio
Ventura, CA, US
Andy Brock's Location
Ventura, California, United States, United States
Andy Brock's Contact Details
About Andy Brock

Andy Brock is a Product Manager at AppFolio. He possess expertise in research, public speaking, social media, powerpoint, microsoft office and 11 more skills. He is proficient in French. Colleagues describe him as "I had the pleasure to work with Andy for two years at the Family Vacation Center (FVC). As Assistant Director, I observed Andy’s commitment, professionalism, and enthusiasm toward our unique and fast-paced environment. Within a year, Andy was promoted to Supervisor for his outstanding leadership and insight for our program. Not only is Andy responsible and results-driven, he has interpersonal skills that simply cannot be taught, but come naturally to him. Andy stood out among his peers… Show more" and "I have had the pleasure to work with Andy Brock while he served as a supervisor with the Family Vacation Center. During his time with our program, Andy was an exemplary employee who demonstrated efficiency, sound judgement, and true customer service to ensure that our guests left the FVC with a positive and rewarding experience. He grasps new concepts quickly and accepts constructive criticism and instruction concerning his work. Andy was a self-starter who forsaw problems before… Show more"

Andy Brock's Current Company Details
AppFolio

Appfolio

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Product Manager
Ventura, CA, US
Andy Brock Work Experience Details
  • Appfolio
    Product Manager
    Appfolio
    Ventura, Ca, Us
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  • Appfolio
    Product Manager
    Appfolio Oct 2024 - Present
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  • Appfolio, Inc.
    Manager, Value Added Services
    Appfolio, Inc. Sep 2020 - Nov 2024
    Monitor and manage health of vacancy marketing service by tracking performance metrics and understanding adoption trendsKey player in growth strategy roadmap, business operations.
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  • Appfolio Inc.
    Sr. Value Added Services Specialist
    Appfolio Inc. Apr 2017 - Sep 2020
    Santa Barbara, California
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  • Sientra, Inc.
    Product Support Analyst
    Sientra, Inc. Nov 2016 - Apr 2017
    Santa Barbara, California Area
    -Receive, review, evaluate and process complaints completing investigations, root cause analysis and follow through action plans. Conduct final device analysis via preliminary lab analysis to determine device integrity and failure modes. -Coordinate with customers and plastic surgery consultants to gather necessary information for complaint documentation and warranty claim processing. -Accurately document complaint data through control automated complaint handling systems. Analyze data to provide results and reports to appropriate management, including evaluation of warranty claims to determine credit eligibility. -Ensure MDR reporting filed in timely manner and in compliance with FDA standards.
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  • Sientra, Inc.
    Customer Experience Representative
    Sientra, Inc. Aug 2014 - Nov 2016
    Santa Barbara, California Area
    -Responsible for providing telephone and written customer support unparalleled in the industry, helping to enhance the sales of Sientra products and services to customers by maintaining and nurturing genuine relationships. -In house representative for customers in sales territories going through Plastic Surgery Consultant (sales representative) transition periods, providing accurate product knowledge and unique account information.-Established extensive training program for Customer and Sales Experience new hires with an emphasis in the use of Salesforce, accounting/inventory management software, customer support driven ideologies and company culture.-Addressed customer inquiries or requests through completion in a timely, caring, and professional fashion. Support the Credit/Collections group to resolve billing disputes, credit holds and credit card authorizations. Respond appropriately to initiate Returns, Credits, Replacements, etc. -Maintained detailed records of interactions with customers through Salesforce as well continuously assist in updating account information.
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  • Sientra, Inc.
    Distribution Specialist
    Sientra, Inc. Sep 2012 - Aug 2014
    Goleta, Ca
    -Established inventory flow and warehouse mapping logistics. Processed product shipping and receiving while working alongside the Customer Experience team to ensure product was delivered according to customer needs.-Created training and orientation program for new hires and temp employees including instructions on quality inspections for finished goods, receipt of new inventory, and product shipping and returns.-Acted as Distribution Center Cultural Liaison to corporate office to facilitate growth of company culture.
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  • Ucsb Family Vacation Center
    Supervisor
    Ucsb Family Vacation Center May 2011 - Aug 2012
    Santa Barbara, Ca
    Revitalize and spearhead changes to the Craft Studio by implementing efficient and cost effective procedures with a program budget of $7,000. Delegate and supervise staff of nine employees to maintain productivity and client satisfaction. Provide exceptional customer service and foster long term relationships to increase client return rate.
  • Uc Santa Barbara Alumni Association
    Logistics Supervisor; All Gaucho Reunion
    Uc Santa Barbara Alumni Association Sep 2011 - May 2012
    Santa Barbara
    Recruited, trained, and managed 80+ volunteers through direct outreach with campus organizations for the All Gaucho Reunion, while organizing registration for over 1,000 returning alumni including online registry maintenance. Acted as liaison between UCSB departments including public events, accounting, campus police, athletics, and parking services.
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  • Rexfest Foundation
    Head Of Public Relations
    Rexfest Foundation Sep 2011 - May 2012
    Managed and maintained Facebook and Twitter accounts to raise number of followers/likes. Wrote blogs and social media posts to promote music therapy and retain followers.

Andy Brock Skills

Research Public Speaking Social Media Powerpoint Microsoft Office Event Planning Non Profits Microsoft Excel Community Outreach Fundraising Microsoft Word Public Relations Leadership Blogging Customer Service Nonprofit Organizations

Andy Brock Education Details

Frequently Asked Questions about Andy Brock

What company does Andy Brock work for?

Andy Brock works for Appfolio

What is Andy Brock's role at the current company?

Andy Brock's current role is Product Manager.

What is Andy Brock's email address?

Andy Brock's email address is an****@****lio.com

What is Andy Brock's direct phone number?

Andy Brock's direct phone number is +153035*****

What schools did Andy Brock attend?

Andy Brock attended Uc Santa Barbara, Institut D'etudes Politiques De Lyon.

What are some of Andy Brock's interests?

Andy Brock has interest in Human Rights, Social Services, Arts And Culture, Politics.

What skills is Andy Brock known for?

Andy Brock has skills like Research, Public Speaking, Social Media, Powerpoint, Microsoft Office, Event Planning, Non Profits, Microsoft Excel, Community Outreach, Fundraising, Microsoft Word, Public Relations.

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