Andy Brock Email & Phone Number

Ventura, Ca, Us

Monitor and manage health of vacancy marketing service by tracking performance metrics and understanding adoption trendsKey player in growth strategy roadmap, business operations.

Santa Barbara, California

Santa Barbara, California Area

-Receive, review, evaluate and process complaints completing investigations, root cause analysis and follow through action plans. Conduct final device analysis via preliminary lab analysis to determine device integrity and failure modes. -Coordinate with customers and plastic surgery consultants to gather necessary information for complaint documentation and warranty claim processing. -Accurately document complaint data through control automated complaint handling systems. Analyze data to provide results and reports to appropriate management, including evaluation of warranty claims to determine credit eligibility. -Ensure MDR reporting filed in timely manner and in compliance with FDA standards.

Santa Barbara, California Area

-Responsible for providing telephone and written customer support unparalleled in the industry, helping to enhance the sales of Sientra products and services to customers by maintaining and nurturing genuine relationships. -In house representative for customers in sales territories going through Plastic Surgery Consultant (sales representative) transition periods, providing accurate product knowledge and unique account information.-Established extensive training program for Customer and Sales Experience new hires with an emphasis in the use of Salesforce, accounting/inventory management software, customer support driven ideologies and company culture.-Addressed customer inquiries or requests through completion in a timely, caring, and professional fashion. Support the Credit/Collections group to resolve billing disputes, credit holds and credit card authorizations. Respond appropriately to initiate Returns, Credits, Replacements, etc. -Maintained detailed records of interactions with customers through Salesforce as well continuously assist in updating account information.

Goleta, Ca

-Established inventory flow and warehouse mapping logistics. Processed product shipping and receiving while working alongside the Customer Experience team to ensure product was delivered according to customer needs.-Created training and orientation program for new hires and temp employees including instructions on quality inspections for finished goods, receipt of new inventory, and product shipping and returns.-Acted as Distribution Center Cultural Liaison to corporate office to facilitate growth of company culture.

Santa Barbara, Ca

Revitalize and spearhead changes to the Craft Studio by implementing efficient and cost effective procedures with a program budget of $7,000. Delegate and supervise staff of nine employees to maintain productivity and client satisfaction. Provide exceptional customer service and foster long term relationships to increase client return rate.

Santa Barbara

Recruited, trained, and managed 80+ volunteers through direct outreach with campus organizations for the All Gaucho Reunion, while organizing registration for over 1,000 returning alumni including online registry maintenance. Acted as liaison between UCSB departments including public events, accounting, campus police, athletics, and parking services.

Managed and maintained Facebook and Twitter accounts to raise number of followers/likes. Wrote blogs and social media posts to promote music therapy and retain followers.

Bachelor'S Degree, International/Global Studies

Activities and Societies: Beta Theta Pi Studied in Lyon, France through the UC Education Abroad Program. Worked at the UCSB Alumni.

International/Global Studies