Absar Mohammed Email & Phone Number

New York City Metropolitan Area

• Improve organizational processes to consistently meet the company's goal of completing 41,000 exams in 2024.
• Develop persuasive copy for engagement agents to effectively connect with customers and drive new sales, resulting in a 30% increase in conversions.
• Utilize CRM software like Salesforce and AWS QuickBooks to create new CRM strategies, manage customer data and ensure usability for customers.
• Introduce innovative training frameworks to help each team member reach their KPI… Show more
• Introduce innovative training frameworks to help each team member reach their KPI of 1.15.
• Collaborating with marketing to produce engaging advertisements, email campaigns, and promotional materials during patient outbound/inbound outreach.

New York, NY

• Conduct performance reviews, capacity planning, budget planning, and technology assessments to create actionable plans for operational improvements.
• Led a team of 15 to successfully schedule 2,000 exams each month.
• Developed and executed strategies to achieve a 70% monthly conversion rate.
• Trained and coached Engagement Agents to meet daily, monthly, and yearly KPIs of 1.00 booking per hour.
• Utilized Salesforce Reports to identify optimal client call times and patterns by… Show more
• Utilized Salesforce Reports to identify optimal client call times and patterns by account.

New York, NY

• Serve as the escalation point for the Engagement Team’s inquiries and manage supervisor-level calls.
• Train and mentor new agents on engagement center workflows and procedures.
• Monitor and support agent performance by conducting bi-weekly one-on-one meetings to maintain baseline key performance indicators.
• Recalled from furlough for a special project and new product launch during COVID-19.

New York, New York, United States

• Oversee outreach efforts to prospective patients, enhancing the value of EHE's brand, and act as a liaison by facilitating the scheduling of comprehensive health exams.
• Apply critical thinking to address and resolve patient inquiries and issues, striving for one-call resolutions.
• Utilize a consultative sales approach to guide potential EHE patients toward collaborative decision-making.

New York City Metropolitan Area

• Oversee the generation of daily and monthly reports to monitor and track progress towards sales goals.
• Develop and manage content for social media marketing across the company website, Instagram, and Facebook platforms.

• Assisted office manager to oversee and coordinate high volume day to day spa activities including employee relations, inventory control and ordering.
• Scheduled appointments, received payments, managed client records and system paperwork.
• Ensured clients’ satisfaction by providing outstanding customer service
• Performed duties of the Office Manager and coordinated functions of the office in the absence of the Office Manager
• Responsible for sales on skincare products through… Show more Assisted office manager to oversee and coordinate high volume day to day spa activities including employee relations, inventory control and ordering.
• Responsible for sales on skincare products through product promotions

Elmhurst, New York

• Responsible to greet guests promptly and establish strong service standards. Achieving this by offering strong hospitality to each guest and responding promptly to all requests and ensuring all needs are met.
• Maintained comprehensive knowledge of spa service and products
• Assisted in laser and spa treatments to ensure highest satisfaction
• Assisted with administrative and clerical tasks to maintain records

Flushing, New York

• Responsible to provide customer support with any medical inquiries and provide proper documentation, paperwork and system entries.
• Responsible to examine insurance coverage, deductibles and insurance carrier payments.

Long Island City, New York

Bachelor Of Arts - Ba, Business/Corporate Communications

Associate Of Science - As, Business Administration And Management, General