Abu Khan Email & Phone Number

Canberra, Australia

• Install, upgrade, support and troubleshoot XP, Windows 8 and Microsoft Office 2007 and any other authorized desktop applications.• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment• Customize desktop hardware to meet user specifications and site standards• Performs work in compliance within specified warranty requirements• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels• Safely package equipment for branches and arrange for the transport of the equipment.• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.• When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member. • Develop trends by monitoring and analyzing incoming calls, problems and support requests.

Altitude Towers, 37 Chandler Street, Belconnen, Act 2617

Gio Canberra Staduim

To support and work with relevant stakeholders across all disciplines such as media, local authorities, vendors, event coordinating groups in the use of ICT equipment at Stadium and to undertake maintenance tasks as required by the ICT Technology Manager.Support implementation of ICT management systems, strategies and policies, focusing on achievement of the following results: o Compliance with corporate information management and communication technology standards, guidelines, policies and procedures in the line with AFC mission. o Achieving the result-oriented ICT Section work plan related to helpdesk, networking and communication services and trend. Assist client services coordinator on effective functioning of the hardware, software packages, LAN/WAN connectivity and System, focusing on the achievement of the following results: o Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention, and making sure that they are operating at optimum level.o Software distribution updates, scripting, testing and support delivered adequately and properly.o Administration, operation, technical support and monitoring of personal computers.o Troubleshooting of personal computers, in collaboration with other ICT staff. o Performance of tasks related to scheduled service requests, including equipment replacement, assist in monitoring, operation, and performance of LAN/WAN connectivity, and communication services.

Stephen House, 32 Thesiger Court Deakin Act 2600

IT Systems Maintenance:Completed a significant upgrade to the AIIA National Office IT system by organising the procurement and installation of a new server and new computers; and ordered and installed new software to upgrade the backup system and improve the performance of computers and printers.Supported the AIIA website by undertaking routine maintenance, uploading news and media releases, and placing notices and outcomes of events.Maintained the AIIA web-mail system by creating and modifying accounts and passwords, and by monitoring mail server usage.Website Redevelopment: Conducted research on various web developers and selected an appropriate website provider to rebuild an enhanced website to meet AIIA future requirements.Security and Policy Review: Improved AIIA security and OH&S policies by reviewing the AIIA Risk Management Report 2013 and relevant policy documents.

Akrabeyah, Al Khobar, 31952, Kingdom Of Saudi Arabia

Procurement and Warehouse Management: Managed and administered day-to-day purchasing and warehouse department activities including systems and procedures; developed and executed the corporate strategy and policy on sourcing, purchasing and stocking to meet the company's needs and requirements. Managed domestic and global procurement of items, machinery and equipment, and raw materials for all plants (concrete plants, asphalt plants and so forth).Stakeholder Relationship Management: Built and maintained robust relationships with vendors and suppliers; assessed their performance and ensured on time delivery of quality items.Human Resource Management: Reviewed and evaluated performance levels of storekeepers and purchasers on a bi-annual basis. Prepared and forwarded vacation schedules to the department manager. Led and developed the purchasing and warehouse team by working closely with internal and external parties to enhance their skills, efficiency and effectiveness via the delivery of seminars on modern purchasing and warehousing.Report Preparation: Prepared and disseminated quarterly price report to the purchasing and warehouse department manager.Purchase Order Processing: Managed the preparation and processing of local purchase order in relation to the procurement of heavy equipment and spare parts as per requirements and factoring priorities of parts with minimum price and maximum discount; and of overseas purchase orders in relation to the procurement of heavy mobile equipment and spare parts.Problem Solving: Managed the resolution of issues/problems in a timely and professional manner with suppliers in relation to delivery times, credit hold and payments.

Master Of Business Informatics (Mbi), Informatics, 6

Master Of Business Administration (Mba) In Strategic Procurement, Purchasing, Procurement/Acquisitions And Contracts Management, 6

Activities and Societies: Canberra Cultural Festival, PALS Session, Orientation, International Week, Market Days...Completed Diploma.

Bachelor Of Business Informatics (Bbi), Informatics, 6

Activities and Societies: Orientation Week, PALS Leadership, Canberra's Cultural Festivals, Market Days, International Week...High.

Diploma Of Business, Business/Office Automation/Technology/Data Entry, 6

Activities and Societies: Orientation, PALS Leader, Canberra's Cultural Festivals, International Week, Market DaysGained high marks upon.