Team player of 22 Technical Support Engineers to provide front end support and administration of technical support team assigning service desk calls to the team through HP Open View & HPSM for all corporate users.Successfully configured & implemented IT Hardware & software in more than 20 du shops & more than 45 du premium dealers throughout UAE.Co-ordinate with du IT help desk and support of all business applications and system related issues.Problem Solving and Maintenance of Systems Hardware and Software for 3500+ user machinesInstallation, configuration, troubleshooting software including Oracle 10g, BSCS, Wincash, CRM Pivotal, Siebel, ERP, Symantec Antivirus, Symantec End Point, QIP, VPNs, Cisco Virent Clients.Setting up Labs, setups for performance benchmarking tests etcTroubleshooting all web based applications, Database applications, other du standard and all Microsoft application / software / Programs including SQL serverProvided Level 2 technical support for a large scale Telecommunication IT Infrastructure (NOC, Call Center, Retail shops, dealers and Corporate offices) in a domain environment with full workstation locked down, NAC (802.1x) enabled and VPN/SSL access for about 3500 employees, from consultants to Senior Management of multicultural background. Identified, troubleshoot and resolved hardware, software and network related problems which may pertain to internet, emails, desktops, laptops, other peripheral devices and new technologies. Interfaced and collaborated with vendors, colleagues and other members of IT Infrastructure to solve hardware and application problems to meet end user/business computing needs, SLAs and KPIs, ensuring compliance to IT policies, standards and best practices.

Configuration and administration of windows 2003 Domain controllers and ADS Maintenance.Installing and configuration of Local Area Network and Wide Area Network.Installation & maintenance of servers, desktops, laptops & palmtops of HP Compaq, IBM, Dell, Acer, Toshiba other assembled series.User management, Device driver management, File system security SettingsProviding support for various operating system level and application level issuesDeploying Software’s using Group Policy to Appropriate Machines and Users