- Managed the service team members of the OR and Sterilization line.- Handled customer service interactions, reports, and repairs. - Resolved customer complaints quickly and professionally. - Provided quotes for spare parts requests and tender requirements (pre-installation cost and spare parts lists).- Assisted with performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.- Audited work and customer service to ensure efficiency and productivity goals were met.- Maintained strong relationships with manufacturers, dealers, and sales representatives.

Supervised and coordinated the daily activities of sales representatives and service engineers for: - 3M sterilization line (devices and assurance consumables). - LG Electronics (medical monitors and air purifying solutions). - BTL (physiotherapy, cardiology, and ventilating devices).- KLS Martin surgical instruments.

Managed the medical division and was responsible for the following brands' operations in Jordan:- Sold and serviced ERMAFA-STERISHRED medical waste sterilizers in Jordan and the Middle East territory.- Troubleshot, performed preventative maintenance, and installed, and serviced Getinge Stericool plasma sterilizers.- Kept up-to-date on administrative responsibilities such as maintaining customer service logs and H2O2 supplies. - Maintained daily communications with customers to ensure proper follow-up, leading to customer satisfaction.- Maintained tools and test equipment properly and ensured they were calibrated.- Trained CSSD staff on plasma sterilizer. - Sold other sterilization products such as sterilization assurance products (BionovaBI and Steritec), sterilization packaging materials (Arjowiggins, EMS, etc.), and other EMS sterilization products. - Covered Jordanian market needs from TechnologieMedicale, the world leader flow-meters, and suctions manufacturer.- Supplied most of the Jordanian hospitals with VacSax disposable suction systems.- Assisted EP physicians in the diagnosis and treatment of arrhythmias and neuro cardiogenic syncope through the support of electrophysiologic evaluations, ablation procedures, and provided catheters they need.- Supplied IP nurse call systems from Indigocare.

- Serviced 3M ETO sterilization devices (5Xl & 8Xl), HAWO sealing machines, and 3M Attest biological indicator auto-reader. - Sold many sterilization products such as sterilization assurance products (3M), sterilization packaging materials (Arjowiggins, Stericlin, VP, Sigma, etc.), and other sterilization products.- Sold Mortara ECG systems and related consumables.

- Handling the service of Euronda " Class B " Sterilizers.