Allison B. Email & Phone Number

Charles Town, Wv, Us

Winchester, Virginia, United States

Martinsburg, West Virginia, United States

Overview: Coordinated department projects, financial arrangements, and item acquisition between IT department and external vendors of the local county government with a population of 126,000+ residents.• Developed and maintained IT department proceduraldocumentation, records, and inventory.• Assembled invoices and delivered billing for IT labor and equipment.• Reviewed and quality assessed invoices against purchase order forms and arranged for financial payment.• Led technology and equipment asset acquisition process.• Coordinated security access to buildings through a badging system.• Facilitated productive relationships amongst clients, vendors, and county departments.• Drafted technology reports and data compilation projects.

Charles Town, West Virginia, United States

Overview: Served as LMS technical expert, trainer, documenter, and project manager for over 90,000+ students and staff across multiple educational institutions.• Drafted, maintained, and circulated training documentation and videos in Microsoft SharePoint.• Conducted in-person and virtual training for staff, faculty, and external parties.• Led agile technical projects and pilots related to online classroom technologies in LMS (e.g. Sakai, D2L Brightspace).• Led quality assessment program on course content and design for 1,100+ classes ran each month.• Administered and maintained LTI tools and related accounts, including Rosetta Stone.• Troubleshooted incoming technical issues through phone, email, and screen sharing software.• Guided users on utilizing LMS, library, and other academic technologies.

Martinsburg, West Virginia, United States

Overview: Instructed and provided academic guidance to students enrolled in IT degree and certification courses for a school of 2,000+ students.• Provided individualized instruction to each student through one-on-one weekly meetings, leveraging online tools.• Graded and documented student academic progress throughassignments, projects, participation, and examinations.• Monitored academic progress for assigned students.• Consulted with students on their academic goals and provide advice on how to best succeed in their online program.• Guided students on post-graduation success in their career.

Martinsburg, West Virginia, United States

Overview: Provided LMS-specific and general technical support to students, faculty, and staff.• Drafted informational resources in text, images, and video format.• Post weekly tech-centric informational graphics to online social media groups to educate the student body.• Resolved technical issues for international students and staff.• Aided in the use of LMS (e.g. Moodle), library, and reading materials.• Maintained inventory for laptops and tablets.• Maintained ongoing technical documentation and guides.

Shepherdstown, Wv

Overview: Provided administrative services, invoice processing, and record maintenance for directors of Student Center.

Shepherdstown, West Virginia, United States

Overview: Provided and coordinated technology processes for library patrons for a school with 3,700+ students and staff.• Generated and maintained technical documentation for patrons.• Performed routine maintenance on printers, scanners, computers,and cabling.• Collaborated with supervisors and personnel to evaluate and improveupon business operations and procedures regarding librarytechnology.

Master Of Education - Med, Teaching

Graduate Certificate, K-12 Online Learning

Bachelor Of Science - Bs, Computer And Information Technology