Reclaim the settlements to generate revenue and provide excellent Customers service, Vendors management and Vehicle Manufacturers data processing for smooth movement of process.Also stepping up to support in Service reception area while shorting in manpower and attending the Customers.

Processing Automotive damages Insurance claim End to End, Handling customer queries internationally(Voice and Non voice). Determining the vehicle repairability and Processing for Total loss surveys and inspections.

Greet customers upon arrival to shop, As certain reason for customer visit thru a verbal interview and visual assessment of the vehicle. Consult with mechanics regarding appropriate service options.Connect customers with the appropriate automotive mechanic or technician, Develop solution methods, attempting to keep costs low and Provide information on (OEM) part options.Explain the service options to clients, including time and cost estimates. Advise on warranty protections and other potential cost-saving service options. Perform post-service inspection with customers and resolve any queries they may have. Track maintenance or repair status and Contact customers at the front desk and facilitate financial transactions.Manage workflow and schedule for mechanics and technicians, Perform customer service tasks, including answering the phone, arranging service appointments, and contacting customers for vehicles pick up

Daily update of OEM circulars over the modifications in the parts and services. Customer and service team handling.