Senior Executive Online Reputation Management
Current- Working on handling Facebook, Twitter, Instagram, Playstore and third party websites for Morris Garages India. - The work process includes replying to all the mentions as per the nature and sending them to brand along with posting of correct responses and providing resolution for each query.- Monitor the online presence of Brand and engaged with the users, strengthening customer relationships.- Maintain and circulate daily, weekly and monthly ORM reports to internal departments.