Abygail Franco Email & Phone Number

Dubai, United Arab Emirates

- Responsible for ensuring customers have a positive experience when interacting with the company. - Focused on delivering exceptional service, maintaining a strong customer relationship, and acting as a key point of contact for resolving customer issues efficiently.- Responding to customer inquiries across email, chat, and social media, providing timely, accurate information about products, services, or policies.- Assisting with troubleshooting, account-related issues, setup… Show more - Responsible for ensuring customers have a positive experience when interacting with the company. - Focused on delivering exceptional service, maintaining a strong customer relationship, and acting as a key point of contact for resolving customer issues efficiently.- Responding to customer inquiries across email, chat, and social media, providing timely, accurate information about products, services, or policies.- Assisting with troubleshooting, account-related issues, setup, installation, and escalating complex technical problems to relevant teams.- Handling customer complaints, resolving issues, and ensuring follow-up for unresolved matters to maintain satisfaction.- Educating customers on product usage, providing tips to enhance their experience, and staying updated on new features and company updates.- Gathering and relaying customer feedback for product/service improvements while contributing to surveys and feedback initiatives.- Logging customer interactions in the CRM system, maintaining accurate records, and ensuring timely closure of tickets.- Creating and updating internal knowledge bases, FAQs, and guides based on common inquiries and feedback.- Develops and designs engaging content and visual concepts, including ads and branding materials, for online campaigns and social media posts.- Collaborating with internal teams, adhering to company protocols, and ensuring quality interactions that meet Service Level Agreements (SLAs).- Following company protocols and industry regulations when handling customer data (GDPR, data privacy). Show less

Dubai, United Arab Emirates

- Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and… Show more - Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and writing communication skills.- Proactively engage with TNC users, handling inquiries via social media. Familiarity with moderating social media and community platforms such as Facebook, Twitter, LinkedIn, YouTube, Instagram, and Telegram).- Utilizing live chat support to respond to 20 to 150 client inquiries regarding cryptocurrency transactions, staking, and various other crypto-related products on a daily basis.- Checking and researching for other crypto companies that can be a great asset in TNC Merger & Acquisitions. - Sending out M&A proposals to qualified crypto companies for TNC Merger & Acquisitions. Show less

Dubai, United Arab Emirates

- Responsible for providing support for ADN customers by investigating, troubleshooting, and resolving customer issues via email.- Be able to judge and accurately locate customer problems.- Handle customer requests, suggestions, any special cases, or ad hoc tasks. - Responsible for checking the complete documents of each customer for the KYC and checking if the customer is qualified to participate and receive an airdrop. - Monitor and handle customer inquiries that are escalated… Show more - Responsible for providing support for ADN customers by investigating, troubleshooting, and resolving customer issues via email.- Be able to judge and accurately locate customer problems.- Handle customer requests, suggestions, any special cases, or ad hoc tasks. - Responsible for checking the complete documents of each customer for the KYC and checking if the customer is qualified to participate and receive an airdrop. - Monitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customers.- Educate and assist clients with their issues on the app.- Provide suggestions to improve user experience and reduce the volume of customer inquiries.- Manage, prioritize, assist, and respond according to the classification and flow of customer issues within the Department.- Handle customer inquiries regarding cryptocurrency transactions, staking, and various other crypto-related products on a daily basis.- Monitor, compile and forward technical bugs or issues to the technical team to be sorted out.- Provide weekly reports to the rest of the team.- Send out bi-weekly newsletters to customers using SendX. Show less

Dubai, United Arab Emirates

- Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and… Show more - Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and writing communication skills.- Proactively engage with ADN users, handling inquiries via social media.- Familiarity with moderating social media and community platforms such as Facebook, Twitter, Linkedin, YouTube, and Instagram).- Document customer bug reports.- Handle back office-clearing chats, and provide 24h/7d online inquiries to deliver an outstanding customer service experience.- Moderate social platforms and chat groups (Facebook and Twitter) to interact with the community, answer questions, collect feedback and bug reports for the development team, and increase positive engagement.- Promote community guidelines to foster an inclusive, safe environment for everyone.- Utilizing live chat support to respond to 20 to 150 client inquiries regarding cryptocurrency transactions, staking, and various other crypto-related products on a daily basis.- Coordinate with the technical team whenever an error arises to ensure customer's transactions are processed quickly. Show less

Dubai, United Arab Emirates

- Responsible for providing support for ABBC customers by investigating, troubleshooting, and resolving customer issues via email.- Be able to judge and accurately locate customer problems.- Handle customer requests, suggestions, any special cases, or ad hoc tasks. - Responsible for checking the complete documents of each customer for the KYC and checking if the customer is qualified to participate and receive an airdrop. - Monitor and handle customer inquiries that are… Show more - Responsible for providing support for ABBC customers by investigating, troubleshooting, and resolving customer issues via email.- Be able to judge and accurately locate customer problems.- Handle customer requests, suggestions, any special cases, or ad hoc tasks. - Responsible for checking the complete documents of each customer for the KYC and checking if the customer is qualified to participate and receive an airdrop. - Monitor and handle customer inquiries that are escalated to wallet operations, and provide solutions to customers.- Educate and assist clients with their issues on the app.- Provide suggestions to improve user experience and reduce the volume of customer inquiries.- Manage, prioritize, assist, and respond according to the classification and flow of customer issues within the Department.- Handle customer inquiries regarding cryptocurrency transactions, staking, and various other crypto-related products on a daily basis.- Monitor, compile and forward technical bugs or issues to the technical team to be sorted out.- Provide weekly reports to the rest of the team.- Send out bi-weekly newsletters to customers using SendX. Show less

Dubai, United Arab Emirates

- Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and… Show more - Experienced in digital marketing, developing, executing SEO/SEM campaigns, and Google Analytics.- Knowledge of keyword research and link-building practices; understanding of search engine algorithms and ranking.- Ability to analyze data, spot errors, and inconsistencies, provide recommendations and execute strategies for content development.- Planning, developing the right content marketing strategy, creating content, and promoting to target audiences.- Strong verbal and writing communication skills.- Proactively engage with ABBC users, handling inquiries via social media.- Familiarity with moderating social media and community platforms such as Facebook, Twitter, Linkedin, YouTube, and Instagram).- Document customer bug reports.- Handle back office-clearing chats, and provide 24h/7d online inquiries to deliver an outstanding customer service experience.- Moderate social platforms and chat groups (Facebook and Twitter) to interact with the community, answer questions, collect feedback and bug reports for the development team, and increase positive engagement.- Promote community guidelines to foster an inclusive, safe environment for everyone.- Utilizing live chat support to respond to 20 to 150 client inquiries regarding cryptocurrency transactions, staking, and various other crypto-related products on a daily basis.- Coordinate with the technical team whenever an error arises to ensure customer's transactions are processed quickly. Show less

United Arab Emirates

• Answers, screens and forwards incoming phone calls before it reaches to CEO’s line. • Provides basic and accurate information in-person and via phone/email.• Receives, sort and distribute daily mail/deliveries. • Managing the company’s social media account.• Setting up WebEx and Skype Meeting for the CEO.• Orders front office supplies and keep inventory of stock. • Logging contacts, emails and contracts on CRM via File Finder.• Researching high profile people to be… Show more • Answers, screens and forwards incoming phone calls before it reaches to CEO’s line. • Provides basic and accurate information in-person and via phone/email.• Receives, sort and distribute daily mail/deliveries. • Managing the company’s social media account.• Setting up WebEx and Skype Meeting for the CEO.• Orders front office supplies and keep inventory of stock. • Logging contacts, emails and contracts on CRM via File Finder.• Researching high profile people to be recommended for job placement for the Account Manager.• Arranges travel and accommodations, and prepare vouchers and invoices. • Keeps updated records of office expenses and costs. • Coordinating with different agencies, hotels etc., whenever needed.• Performs other duties such as filing, scanning, photocopying and transcribing. Show less

Dubai, United Arab Emirates

• Greets and welcome guests as soon as they arrive at the office.• Directs visitors to the appropriate person and office.• Answers, screens and forwards incoming phone calls.• Ensures reception area is tidy and presentable, with all necessary stationeries.• Provides basic and accurate information in-person and via phone/email.• Receives, sort and distribute daily mail/deliveries.• Maintains office security by following safety procedures and controlling access via the… Show more • Greets and welcome guests as soon as they arrive at the office.• Directs visitors to the appropriate person and office.• Answers, screens and forwards incoming phone calls.• Ensures reception area is tidy and presentable, with all necessary stationeries.• Provides basic and accurate information in-person and via phone/email.• Receives, sort and distribute daily mail/deliveries.• Maintains office security by following safety procedures and controlling access via the reception desk.• Orders front office supplies and keep inventory of stock.• Lists and updates property ads for both sale and rental using MyCRM.• Arranges travel and accommodations, and prepare vouchers and invoices.• Keeps updated records of office expenses and costs.• Performs other clerical receptionist duties such as filing, scanning, photocopying and transcribing. Show less

Dubai, United Arab Emirates

- Prospects for new clients by networking, cold calling, advertising or other means of generating interest from potential clients.- Provide regular feedback management about marketplace and competitor activity.- Identify potential clients, and the decision makers within the client organization.- Research and build relationships with new clients. - Plan approaches and pitches. - Work with team to develop proposals that speaks to the client's needs,concerns and objectives.… Show more - Prospects for new clients by networking, cold calling, advertising or other means of generating interest from potential clients.- Provide regular feedback management about marketplace and competitor activity.- Identify potential clients, and the decision makers within the client organization.- Research and build relationships with new clients. - Plan approaches and pitches. - Work with team to develop proposals that speaks to the client's needs,concerns and objectives. - Submit weekly progress reports and ensure data is accurate. - Understands the company's reputation and ensures to retain that imageby continually enhancing the organization's performance. - Posting of news, announcements and on the moves regarding hospitalityindustry's latest thru our website. Show less

Ncr - National Capital Region, Philippines

• Accommodates visitors and clients of the agency.• Prepares meetings, appointments and special events for the agency.• Record, compile, transcribe and distribute minutes of meetings.• Receives, encodes, files and dispatch communications.• Drafts related documents such as memoranda, letters, and other reports.• Proofreading minutes of meetings, resolution, and other reports.• Assurance of security and confidentiality of all the legal documents.• Participates in… Show more • Accommodates visitors and clients of the agency.• Prepares meetings, appointments and special events for the agency.• Record, compile, transcribe and distribute minutes of meetings.• Receives, encodes, files and dispatch communications.• Drafts related documents such as memoranda, letters, and other reports.• Proofreading minutes of meetings, resolution, and other reports.• Assurance of security and confidentiality of all the legal documents.• Participates in organizing workshop like APEC and other related activities.• Coordinates with different government agencies. • Arranges travel reservations and schedules for the Director of the Planning, Policy and Legal Bureau. Show less

Ncr - National Capital Region, Philippines

- Handling travel inquiries through phone calls and emails.- Present and sell company products and services to current and potential clients.- Follow up on new leads and referrals.- Promoting new travel programs.- International flight reservation through ABACUS System and Internet.- Arranging Hotel Reservations.- Arranging side trips.- Handling International and Domestic Group Tours.- Handling guests' complaints and giving immediate action to their issues.-… Show more - Handling travel inquiries through phone calls and emails.- Present and sell company products and services to current and potential clients.- Follow up on new leads and referrals.- Promoting new travel programs.- International flight reservation through ABACUS System and Internet.- Arranging Hotel Reservations.- Arranging side trips.- Handling International and Domestic Group Tours.- Handling guests' complaints and giving immediate action to their issues.- Attending sales meetings with the Managing Director.- Making International and Domestic Travel Programs.- Establish and maintain current client and potential client relationships. Show less

Bachelor Of Science (B.S.), Nursing

Bachelor Of Science (B.S.), Finance And Financial Management Services