Harrison Soto Email & Phone Number

Bogotá, Bogota, Co

Colombia

As the Video Content Creator at Blade Labs, I am responsible for crafting engaging and impactful video content across various platforms. My role encompasses a diverse range of tasks aimed at effectively communicating the company's message and brand identity through visual storytelling.Key Responsibilities:* Voiceover and Copy Creation: I produce high-quality voiceovers and written copy, ensuring that the tone and messaging align with the objectives of each video project. Whether it's a tutorial, marketing video, ad, or interview, I adapt the content to resonate with the target audience and convey key messages effectively.* Content Creation: I conceptualize, script, and storyboard a wide range of video content, including animated tutorials of our products, engaging marketing videos for social media platforms, impactful ads for various channels, YouTube shorts, and informative interviews.* Creative Direction: I provide creative direction for each video project, collaborating with teammates to conceptualize ideas, define objectives, and develop strategies for engaging storytelling and visual representation.* Production Management: I oversee the entire video production process, from pre-production planning, to editing, and post-production. I ensure that projects are completed within deadlines and adhere to quality standards.* Audience Engagement: I continuously analyze audience engagement metrics and feedback to optimize content performance and refine future video strategies. I stay updated on industry trends and best practices to deliver innovative and impactful video content that resonates with our target audience.By leveraging my expertise in video production and storytelling, I contribute to elevating the brand presence and driving engagement for Blade Labs across the Web3 space.

Bilingual Technical Support.-Entry data using HaoDesk-Cases classification according to internal guidelines-Provide information and educate users about the product-Manage crypto deposits (Networks, Deposit addresses, Tag/Memo)-Binance Earn products (Savings, Staking, DeFi, Fiat and Spot Wallet)-NFT (Deposit, Withdrawal, Buy and Sell, Creating)-Binance Card (Cashback, Declined Transactions, Fraud, Refunds,-Ordering Cards, Card Wallet).-Check transactions in the Blockchain-Buy Crypto with Fiat-KYC, Account Functions, Fraud-Identify customers' needs, clarify information, research every issue,and provide solutions and/or alternatives-Escalate users to relevant teams

Colombia

Bilingual Technical Support.-Entry data using CRM, ZENDESK-Learned about QA policies, provided feedback to agents, and create action plans to increase metrics.-Cases classification according to internal guidelines-Educate customers about the full product-Manage refunds, chargebacks, disputes, frozen accounts, potential risks, KYC.-Manage large amounts of inbound chats and tickets in a timely manner.-Identify customers' needs, clarify information, research every issue, andprovide solutions and/or alternatives.-Route customers to appropriate resources-Troubleshooting skills, either basic or advanced, depending on the customer's issue.

Colombia

Bilingual Technical Support.-Guide customers on how to use and configure services for their best convenience.-DNS and Domain Management Support.-Experience with Google Products (Gmail (POP-IMAP), Drive, Calendar, Sheet, Docs, Meet, Sites)-Sending recap emails to customers after call procedures.-In charge of handling the Admin Console. (OU, Groups, Users, Privacy, and Security Settings, Assign Devices, Migrations (DMS))-Entry data using CRM, SALESFORCE-Redirect customers to the proper department and prioritized tickets to properly achieve goals-Provide technical support for "Google Workspace" for companies around theworld.-Lost access and security issues support-Explain to customers what Google Workspace products are and help with the Onboarding process.-Issue identification and case classification accordingly.-Solve platform issues. -Accomplish metrics (KPI's) that monitor empathy, and knowledge about product andcustomer experience. Meet SLA.

Colombia

Bilingual Technical Support-In charge of providing support for technical issues.-Manage large amounts of inbound calls in a timely manner.-Provide information about taxes, fares, and billing.-Analyze possible app errors due to temporal disconnection issues.-Follow-ups to further assistance.-Provide assistance to new co-workers