Product Manager
Current- Managed the entire product lifecycle from vision formation to launch and development;- Conducted market analysis of microfinance organizations (MFOs)/banks;- Integrated external systems of partners (Credit bureaus, acquiring, biometrics, additional products, messaging and communications);- Working with unit economics, key metrics, and P&L;- Using an analytics tools for monitoring and analyzing user behavior, target actions, and conversions;- Built customer journey maps (CJM), user personas, and facilitated communication with users;- Collaborated with a cross-functional team of 20 people in the development of the system, user portal, and admin panel for internal users;- Engaged with departments and stakeholders, gathered requirements, and delivered them to the delivery team as detailed specifications (technical requirements);- Developed business reports for monitoring and analytics, worked with metrics;- Improved user funnel, customer experience, and designed UX based on data and customer development (CustDev).