Ahmad Chaudhry Email & Phone Number

Toronto, Ontario, Canada

• Participate in the company’s mentorship program, where I observe and learn from the IT department’s procedures, including basic troubleshooting (e.g., password resets, Active Directory management), Microsoft 365.
• Provide excellent customer service by promptly responding to inquiries and effectively communicating with internal stakeholders, both in writing and verbally
• Demonstrate problem-solving skills by addressing and resolving complex issues related to Accounts Payable, ensuring timely and accurate transactions and maintaining operational efficiency
• Perform effectively in high-stress environments while managing multiple urgent tasks simultaneously, including month-end processes, payments, customer inquiries and invoice processing
• Work effectively with team members to achieve departmental objectives and ensure timely issue resolution
• Created and enhanced processes by implementing an effective credit card audit system

Mississauga, Ontario, Canada

• Maintained and repaired computer and laptop hardware and peripherals, including replacing components as needed
• Installed and configured computer hardware and software, including operating systems, applications and drivers
• Diagnosed and resolved issues related to laptops, desktops, printers, monitors, applications (including Outlook) and network connectivity
• Provided on-site IT support, implemented and configured LAN network, ensuring printers, laptops and other hardware devices operated efficiently and reliably
• Learned about data migration, recovery, backup and cloning to ensure data integrity and availability

Toronto, Ontario, Canada

• Installed the Linux operating system on donated laptops and desktops
• Set up user accounts, configured passwords and installed necessary applications and software
• Performed hardware diagnostics and replaced faulty components as needed to ensure optimal device performance
• Documented each step of the process, noting progress and issues encounters
• Conducted quality assurance by reviewing and verifying the work completed by team members

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Worked in the customer service environment, provided excellent customer service by satisfying customers’ needs
• Trained and supervised employees
• Assisted customers with loading heavy merchandise onto their vehicles
• Ensured the store was cleaned; retrieved and refilled shopping carts

Toronto, Ontario, Canada

Mississauga, Ontario, Canada

Oakville, Ontario, Canada

Bachelor Of Commerce - Bcom, Specialized Honours Finance

Ontario College Diploma, Business- Finance