Laura Granger Email & Phone Number

-Responsible for managing Kobo Writing Life's social media accounts including Facebook, Twitter and Instagram. -Provide author care support by responding to queries from authors through Zendesk. -Assist Author Relations and Promotions Specialist with onsite promotions and merchandising. - Assist with maintaining the Kobo Writing Life blog and Community Forum with relevant content. - Update the Help Centre with new articles as needed.

- Working with publishers to assess and correct ebook loading and metadata queries and assist them with questions and concerns as needed. - Assisting QA team by testing content across a variety of devices- Investigating and working to resolve content errors.- Providing day-to-day support for the Publisher Operations team.- Reviewing content for compliance with Kobo’s content policy.

-Monitor cuddle+kind Twitter, Instagram, Facebook, Etsy, and Pinterest pages to respond to comments and answer customer questions in a timely manner. -Update Instagram and Twitter pages as needed.-Respond to customer emails using Zendesk and provide information on cuddle+kind dolls and the mission of our company.-Use Wordpress and WooCommerce to assist with online store and locate customer information. -Contact warehouse to provide updated information on customer orders. -Reach out to celebrities and social media influencers on Instagram and YouTube to collaborate and share our mission with their followers.-Use Zoho CRM platform to input contact/lead information. -Assist with product launches by writing press releases as needed. -Providing ideas for social media and promotional strategies. -QA testing emails, product pages, and checkout pages to provide feedback to web team.

-Responsible for proofing the tablet version of Canadian Living's July, August, and September 2016 issues using InCopy and Adobe Content Viewer. Tested buttons, pop-ups, and links to ensure they were working correctly. Worked closely with Digital Operations team to ensure necessary changes were made. -Conceptualized, pitched and wrote original content for the Canadian Living website.-Sourced photos for Canadian Living blog.-Fact checked articles for online and print.-Edited articles for online. -Built online content including stories and slideshows.-Transcribed interviews.

Centennial College

- Contribute to On the Danforth's online presence by writing timely articles.

Centennial College

-Brainstormed content ideas that shine a spotlight on individuals/groups in the Danforth community.-Accepted article pitches and assign articles to writers.-Monitored writers' progress and updated Senior Editorial staff as needed.

Chinguacousy Wellness Centre

-Worked closely with kids to ensure satisfying camp experience. -Assisted Camp Director with phone calls, photocopying and paperwork when needed. -Worked with other Camp Leaders to run games and activities. -Spoke with parents during pre-camp phone calls and during extended day care to sort through possible issues and update them on their child’s progress at camp. -Assisted campers with the Swim to Survive Program.

-Conducted interviews with faculty, students and alumni and write articles and event postings for Faculty of Health website, and E-Newsletter.-Posted relevant material on Twitter and Facebook feeds. -Covered Faculty of Health events to take notes for articles.-Live-tweeted and photographed events when needed. -Worked with Director of Communications to develop stories to pitch to York media relations. -Wrote, edited, and proofread materials when needed.-Provide event assistance when needed.

York University

Assistant Marketing Director (September 2014-January 2015)-Located, contacted and booked Book Launch venue.-Maintained contact with venue to inquire about launch date, prices, and menu options.-Assisted with the promotion of Junction Book through media and web-Contacted potential reviewers to inquire about a possible review for Junction Book-Assisted with planning of fundraising efforts to raise money for the book launch and printing of Junction Book. Assistant Editorial Director (January 2015-April 2015)-Used Google Docs to edit manuscript of Junction Book before print. -Worked with other editors to edit manuscript for grammatical and stylistic errors. -Evaluated the work of copy-editors and made changes as needed.-Fact-checked and queried authors when necessary.

Bethune College, York University

-Wrote articles on subjects and events that involved the Bethune College or York University community.- Edited all articles before publication for grammar, spelling and stylistic errors; using CP Style Guide.

-Updated Facebook page with relevant articles about the filmmaking and screenwriting industry as well as updates about our competition.- Came up with creative tweets about our filmmakers and screenwriters competition to attract more attention and followers.-Found and shared relevant articles that our followers would be interested in.

Post Graduate Certificate, Book, Magazine And Electronic Publishing

Activities and Societies: On the Danforth magazine.

Honours Bachelor Of Arts (B.A.), English And Professional Writing

Activities and Societies: Stong College Intramurals, Stong College Frosh Week 2012, Stong College Lounge Monitor.

High School