Ariel Cabana Email & Phone Number

1600 Huntington Drive, South Pasadena Ca 91030

Glendale, Ca

Performs upgrades on computer systems to ensure quality performance on a long-term basisCoordinates configuration/installation and moderately complex trouble shooting of PC hardware and software Implements hardware and software testing as directedCollaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problemsAssesses functional needs and may provide new hardware and software recommendationsProvides on-site and remote support to field offices to resolve technical issuesMay provide field support for the implementation of enterprise projects initiativesAssists with coordinating office openings, moves and closures by performing site surveys and creating/assigning child tickets as neededHandles new user computer setups and processes termination-related hardware decommission requestsPerforms patch management & virus compliance remediation as directed by COR project teamsDisplays some creativity and latitude in regards to identifying and resolving complex technical issues with computer systems with assistance of a teamWorks with a team to respond to priority cases such as work stoppages with a sense of urgency and in compliance with documented service levels including but not limited to: problem recognition, research, isolation, customer updates, incident documentation, case resolution and user follow-upPrioritizes case and call queues to resolve outstanding tickets in a timely manner; provides proactive communication and status updates to impacted users Serves as a technical escalation point of contact after users have completed the initial support request process through the Help DeskTakes ownership of user problems, follows up the status of problems on behalf of the user, and communicates progress in a timely mannerMaintains accurate information and data regarding end-user issues within the call-tracking software database and according to policies and standards

Glendale, California

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, BlackBerrys, and LAN cable dropsHands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targetsProviding of infrastructure administration functions Troubleshooting and resolving software issues; reimaging computers/hard drivesCategorize and prioritize end user support requests and service requestsMove equipment associated with escalated help desk incidents and service requestsPlace IP, Digital and Analog telephones on end user desks or labs and register them then work with IT Operations to ensure functionality.Assist with troubleshoot and repair user network and voice related issues Replace network equipment as directed Perform in adherence to Service Level Agreements and Key Performance Reception and storage of items (include items returns)Perform other duties as assigned, e.g. NSSR

Glendale, Ca

1) Serve as a Level 2 technical customer escalation point of contact. Ensure customers use the company outlined support structure directing all initial support requests through the CCC.2) Lead or assist with field and corporate projects as assigned by management as well as provide field support for the implementation of Enterprise initiatives. This includes timely and thorough communication throughout the life of the assigned project and the ability to deliver the results needed within the project scope.3) Provide on-site support to field offices on an as needed basis to resolve technical issues or projects assigned.4) Perform SOX compliance remediation as directed5) Perform patch management & virus compliance remediation as directed by COR project teams 6) Office opens/moves/closures – serve as project coordinator on all office changes including performing a site survey upon receipt of an office change request, creating/assigning child tickets as needed, and monitoring the status of those tickets. 7) Handle new user and computer setups as well as terminations and decommissioned hardware requests according the established company procedures and policies8) Evaluate current workflows and processes and make recommendations for improvement to SPS management.9) Maintain detailed documentation in current call tracking software database for all events, communications, and exchanges, troubleshooting steps, research and any other related information without exception10) Promptly respond to work stoppages and other priority cases in a timely manner that complies with documented service levels, handle problem recognition, research, isolation, customer updates, incident documentation, case resolution, and follow-up for user problems, working with other team members when needed.11) Monitor case and call queues12) Serve as a subject matter expert on all core applications to provide the necessary support for customer issues.

1) Searches public records and examines titles to determine legal condition of property title: Examines copies of records, such as mortgages, liens, judgments, easements, vital statistics, and plat and map books to determine ownership and legal restrictions and to verify legal description of property. 2) Copies or summarizes recorded documents, such as mortgages, trust deeds, and contracts affecting condition of title to property. 3) Analyzes restrictions and prepares report outlining restrictions and actions required to clear title. 4) When working in title-insurance company, prepares and issues policy that guarantees legality of title.

1) Checking daily backups, all system interfaces, Server hardware and logs.2) Supervision of IT supervisors and clerks.3) Assign IT Staff daily jobs and check lists, train them on all needed theoretical and practical procedures, trouble shooting and support with in corporate standards.4) Claim suppliers for any Software/ Hardware conflicts.5) Follow up all claims that are being forwarded to IT Dept, apply the theory of trouble tickets.6) Documenting, archiving all correspondence and trouble shooting, follow up suppliers’ visits and maintenance.7) Develop and adapt any ideas that bring IT services to higher level.8) Recovers any gaps that might face IT Dept.9) Assist existing/new properties when it is required, with approval of IT Manager

Stewart Title

1) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.2) Oversee the daily performance of computer systems.3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.4) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.5) Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.6) Confer with staff, users, and management to establish requirements for new systems or modifications.7) Maximizes use of hardware and software by training users; interpreting instructions; answering questions.8) Maintains client confidence and protects operations by keeping information confidential.9) Prepares reference for users by writing operating instructions.10) Contributes to team effort by accomplishing related results as needed.

Manage Access Database Design Forms, Query, Macros and Reports.1) Manage and design Commission Report2) Run specific query for Managements3) Create Reports for specific request4) Run Commission Reports for payroll5) Run Daily Production Reports6) Import new data in a daily basis from VAX aim using Reflection

1) Enter new work orders in title preparation application. 2) Obtain basic property information and enter into files. 3) Perform clerical duties which include copying, faxing, typing, scanning and printing documents.4) Order and maintain proper levels of office supplies. 5) Answer and direct phone calls to the proper team member.

1) Review and process settlement statements before disbursing funds.2) Process various types of loan payments received for mortgage payments.3) Responsible for paying off secured trust deeds filed against properties being sold or refinanced. 4) Wire funds to mortgage lender's bank accounts, and private beneficiaries in accordance with written demand statement.5) Research and resolve internal and external customer concerns and issues.6) Process daily performance and financial reports for senior management.7) Provide effective communications with internal and external customers such as escrow officers, title officers, sellers, and agents.8) Ensure the proper handling of confidential and personal information in accordance with company policy

Glendale, Ca

1) Perform accounting and clerical functions to support supervisors.2) Research, track, and resolve accounting problems.3) Compile and sort invoices and checks.4) Issue checks for accounts payable.5) Place checks in envelopes and mail out.6) Record business transactions and key daily worksheets to the general ledger system.7) Record charges and refunds.8) Support accounting personnel.9) Input type vouchers, invoices, checks, account statements, reports, and other records.10) Provide front desk customer service.11) File and tally deposits.12) Work with adding machines, calculators, databases and bank accounts.13) Match invoices to work orders.14) Process bills for payment.15) Open mail and match payments to invoices.16) Arrange for money to be delivered to bank.17) Utilize computer systems to run databases, pay bills and order supplies.18) Contact individuals with delinquent accounts.19) Ensure customers accept payments or refunds

Glendale, Ca

Process checks and bank drafts through an encoding machine. Balance and reconcile daily deposits, and prepare items for batch processing. Simple math and problem-solving abilities and the ability to use a number pad quickly and accurately using the number pad on a 10-key machine that encodes the check with the MICR line.Assist Proof Operator on solving unbalance banking transactions.

Los Angeles, Ca

1) Assists General Manager in interviewing, hiring, orienting and evaluating Team Members.2) Trains Team Members in all aspects of restaurant operations. Responsible for the execution of the RighTrack training program.3) Keeps restaurant clean using the sanitation program. 4) Keeps product quality and customer service as an ongoing priority. Resolves customer complaints as required.5) Assists General Manager with preventive maintenance program. 6) Completes all administrative duties and assigned checklists on the shift. 7) Maintains good team morale through effective communication. 8) Maintains costs according to budgets. 9) Follows disciplinary practices according to company policy and labor laws. 10) Assures that the policies and procedures of Burger King Corporation and Wesfam Restaurants, Inc. are implemented.