Andrew Caputa Email & Phone Number

Chicago, Illinois, United States

◆ Resolving client escalations by addressing benefit eligibility and payroll questions◆ Resolve data discrepancies between bswift and external vendors, insurance carriers, Third Party Administrators, and payroll/HRIS systems◆ Produce reports that summarize data from various sources to investigate data discrepancies◆ Own multiple recurring audits to ensure data integrity

Remote

Develop strong client partnerships to understand their critical business challenges and help solve for them utilizing proprietary platforms and tools. Collaborate with internal technology teams to effectively manage projects. Collect and analyze data and manage timelines. Serve as a point of contact for clients during project planning and execution.Key Responsibilities:◆ Coordinate employee engagement survey programs for clients with as many as 250,000 employees. ◆ Oversee the distribution of surveys to corporate and field staff members.◆ Support the client by creating communications and training materials to support high-level stakeholders and leaders.◆ Provide data and tools for the client to act on the results from the survey.

Rolling Meadows, Il

Built successful relationships with customers in order to counsel them on best practices for producing and distributing employee engagement surveys. Provided full-cycle support of the survey process. Serve as an internal subject matter expert.Key Responsibilities:◆ Facilitate client surveys with an average of 50,000 employees in over 12 countries.◆ Ensure compliance with data privacy laws and European Work Council’s terms.◆ Deliver process consultation and recommend additional service options.◆ Provide sales and customer service to clients to guarantee profitability.◆ Work with key customer contacts to provide realistic expectations and plans for the project.◆ Identify risks and determine appropriate risk mitigation actions.◆ Continuously working to improve processes and business point of views (POVs) to ensure coworkers are set up for success.◆ Collaborate with the accounting department to ensure accurate and timely billing.

Rolling Meadows, Il

Took the lead in supporting client’s adoption, satisfaction, and value realized with their analytics software. Ensured that client renewals occurred successfully.Key Responsibilities:◆ Managed projects with an average of 15,000 participants.◆ Helped establish survey designs and programming in collaboration with the clients.◆ Coordinate quality control processes regarding data files and reports, communications and other deliverables.◆ Ensured on-time delivery of data and analytics.◆ Met regularly with clients to ensure project satisfaction.◆ Conducted training on the use of the reporting software.◆ Charged with adhering to various international data privacy regulations.

Rolling Meadows, Illinois

Key Responsibilities:◆ Wrote surveys for clients.◆ Conducted regular quality checks on client data and analytics.◆ Created data reports per the client’s requirements.◆ Provided ad hoc reporting.

The goal: update the data management system at the MacNeal School.• Research support• Development• Consultation

Chicago, Il

• Manage logistical details• Trainer Recruitment and Preparation• Budgeting/Financial• Research

• Tutoring• Grading

Greater Chicago Area

• Analyzed and reported benchmark results• Needs analysis for possible training• Assisted in the development of structured interview• Assisted in the development of facilitation training• Created behaviorally anchored rating scales for 360 evaluations• Created training attendance trend reports using access queries, excel formulas and supporting graphics

• Developed visual aids of therapeutic methods • Made the creation of personalized material more efficient by upgrading computer systems

• Proposed and led two research projects entitled: -Self-regulation improves Short Sensory Profile scores in Children with autism -Autism: An investigation of Mimicry self-awareness relative to Theory of Mind• Designed procedures on how to collect necessary data• Analyzed data using Excel and SPSS

Master Of Arts (M.A.), I/O Psychology

Bachelor, Psychology & Sociology

Activities and Societies: Cross Country Team, International Student Organization, College Ambassador