Ashley Carlin Email & Phone Number

Berlin, De

Berlin, Germany

Berlin, Germany

As IT & Product Support Specialist for Gorillas, my roles & responsibilities included:⬩ Liaising with employees across various departments for all product and equipment issues and their solutions in an informative but easy to understand manner.⬩ Investigating and troubleshooting bugs and potential cases of fraud (e.g. promo code abuse) by customers.⬩ Onboarding & offboarding employees including allocating appropriate devices and software accesses.⬩ Updating documentation on FAQs surrounding the product as well as ongoing unresolved bug reports.⬩ Troubleshooting issues with employee & customer mobile registration.⬩ Investigating warehouse stock irregularities with the system e.g. upload problems and incorrect logs⬩ Troubleshooting issues with a customer’s order e.g. incorrect amount charged, payment type not accepted, wrong address, inability to order due to store being “closed” ⬩ Redirecting queries to the correct department⬩ Connectivity & error code bug solving e.g. 401 & 403 response status codes⬩ App troubleshooting - Warehouse, Rider & Customer apps.⬩ Bug report creation and evidence application⬩ General troubleshooting issues relating to colleagues IT devices e.g. password resets, granting access to specific software, creating new accounts etc.Some of my proudest achievements in the role have been:⬩ Strengthening the relationship between my department and the Customer Service and ProdOps Team by setting up “ice-breaker” meetings and creating a channel for sharing feedback and improvements.⬩ Creating a ‘Knowledge Center’ for my colleagues to access FAQs we encounter and the solutions to common bugs and issues.⬩ Was one of the company’s ‘Slack Champions’: being a POC for any colleague having a question regarding Slack and how to use it and all its features.

Berlin, Berlin, Germany

I worked on the bar team of the members club/hotel. I was initially hired as a Barback and so my tasks revolved around the maintenance of the bar and back areas. After 3 months I was promoted to Head Barback and after another 5 months I was promoted to be a full bartender. Given the clientele of Soho House, I quickly became very familiar with how to make a whole range of cocktails as well as creating some of my own. Also given the location and popularity of Soho House, I was very adept at working in a busy intense environment whilst still providing a very high level of service.

Berlin Area, Germany

Gigmit is an online booking platform allowing venues/promoters/festivals to advertise their spare slots and artists who match the event’s criteria to apply to them. The platform currently has over 50,000 artists and 5,000 promoters signed up. As Head of the UK sector my responsibilities were:⬩ The POC for the UK clientele (artists & bookers), handling any problems and queries they would have regarding the product. ⬩ Researching and contacting potential venues to get them to join and use our service. Venues I worked closely with included Liverpool's The Cavern Club, Leicester's The Shed and London's Nambucca.⬩ Contacting and meeting with potential partners who would want to invest in the UK market and the platform.⬩ Scouting emerging UK acts to work closely with and then managing those top UK acts who join our roster. Some of the acts I scouted and worked with included: Sun Arcana; The Cheap Thrills; EYRE LLEW; Kalandra; Brooders; Princess Slayer; Cabezudos; Sol Flare; Cal Ruddy and Mutant Vinyl⬩ Organising and booking gigs with venues I worked closely with, including curating the line-ups.⬩ Promoting all UK gigs with the venues I worked closely with. This included creating the poster for the event, promoting it on all relevant social media channels, contacting local blogs and newspaper sites to see if they would feature / advertise the event and monitoring the bands involvement; ensuring they too are regularly posting about the gig leading up to the date.⬩ Liaising with the UK Festivals that partnered with us including troubleshooting any problems before and during the event. Some of the festivals we worked with included Liverpool's Sound City; Sheffield's Tramlines & Outlines and Brighton's Great Escape.⬩ Performing extra tasks such as appearing in gigmit adverts/tutorials, speaking at universities/conventions and helping host Meetups/workshops with members the platform.

London

I applied myself to all departments of the label, but I worked primarily as the PR and Booking Agent, in particular working with Portuguese electronica band: Lisbon Kid. I was in charge of:⬩ Posting regularly on bands' social media pages.⬩ Creating a promotional campaign and targets for each release.⬩ Contacting music web-sites and blogs to see if they would feature the music.⬩ Sending Synch Companies the artists' music to see if they would be interested in using it in any upcoming projects.⬩ Liaising with band members, the label and management.⬩ Noting availability for DJ sets and gigs.⬩ Curating a cohesive tour schedule (venue, city, date etc.) and assessing financial and logistic requirements for said tours.⬩ Contacting promoters and venues to pitch the bands and agree on performance dates.⬩ Managing contracts with promoters regarding pay, rider, guest list, and equipment.

London, United Kingdom

I worked as a Team Leader for a Craft Beer bar in the centre of London. Due to the bar serving uncommon and rare beers and cocktails, I was required to have a strong knowledge of the various types of beverages on offer. It was normally very busy which required me to be constantly alert and frequently multitask. My main roles and responsibilities included:⬩ Serving food and beverages both at the bar and at the customers' table. ⬩ Opening and closing the bar. ⬩ Having a strong knowledge of the various types of craft beverages on offer.⬩ Maintaining the cleanliness and tidiness of the bar ⬩ Offering advice and recommendations to customers⬩ Training new staff ⬩ Organising staff trips out to local breweries. ⬩ Running "tasting sessions" with customers who have requested it.

Liverpool, United Kingdom

I taught French and German and assisted with lessons with a range of ability and age of pupils from 11 to 18. I was required to plan lessons using various forms of media and technology; attend weekly meetings with my Mentor; meet targets and deadlines ensuring all paperwork was filed correctly and appropriately. A personal highlight was increasing interest amongst students wanting to learn MFL through new and exciting mediums, for example by creating a weekly lunchtime ‘French & German Music Club’ which would attract on average around 10-15 students.

Liverpool, United Kingdom

I worked in all areas of the store including: managing the tills, fitting rooms, replenishing stock, working on foods and working outside. I was also heavily involved in a number of charity events, including Children in Need and Tickled Pink.

Coventry, United Kingdom

Throughout my time at University I worked as a barman for the on campus student pub. During this time I worked in all areas of hospitality from serving drinks to waiting on tables at private functions. I often worked 12 hour shifts due to the nature of this job.

Le Mans Area, France

I spent a year abroad for my third year of study. I taught English in 3 separate Primary schools in Le Mans, France to pupils aged from 5-12 years old. I also partook in a fortnightly Radio program aired locally as well as co-directed an online web-cast in English with one of the Primary schools I worked at. I received a letter of recommendation from the Headteacher as well as an offer of a job there in the future.