Monica K. Email & Phone Number

Berlin, Germany

Berlin, Germany

- Build and develop long-term customer relationships through strategic planning and trustworthy cooperation. - Develop retention strategies by assessing customer goals and delivering against them. - Nurture and promote organizational growth through strong product adoption and education- Relational Management, being the internal customer ambassador to lobby product feedback, needs and escalations. - Perform Strategic Business Reviews to ensure that customers are adopting, utilizing and gaining value from the solutions. - Own the entire customer lifecycle, from onboarding to engagement, and renewal.

Dublin City, County Dublin, Ireland

- Build trust and long term relationships with all Glofox users;- Identify and influence decision makers responsible for the use of Glofox solutions within customer organizations to ensure long term retention of customers post-onboarding; - Manage a book of customers, providing training, strategic guidance and ongoing support; - Track and monitor customers’ account status and identify any areas of concern, and/or opportunities for growth; - Work with the customers and Glofox product management team to identify new features that will make our product more valuable to customers; - Maintain customer and product usage intelligence using the CRM and customer engagement platforms.

Dublin City, County Dublin, Ireland

- Develop and maintain an outstanding relationship with SMB and Enterprise accounts by providing weekly insights of trends and issues in the market;- Identify proactive opportunities within the market and to provide suggestions that will increase revenue for both parties, by using internal tools and dashboards;- Troubleshoot and resolve issues in a timely and productive manner, identifying and implementing process improvements, internally and externally;- Establish communication with decision-makers, manage reporting to measure success against customer expectations and behaviour, and drive the renewal process

Dublin City, County Dublin, Ireland

- Providing ‘real time’ coaching and support to ensure all team members havethe knowledge, skills, and confidence to provide the highest quality of service.- In line with the company’s values, providing support and training to newstarters and assist them to get up to speed in a timely manner.- Be aware of customer’s needs and issues by taking escalations when necessaryand listening to the agent’s calls for quality reviewing and coaching purposes.- Support Team Managers by deputizing for them when they are on leave.

Dublin City, County Dublin, Ireland

- Providing support and effective follow-up to all complaint tickets assigned to me.- Managed multiple customers queries via phone and emails throughout the day,always ensuring a high standard customer service.

Dublin, Ireland

- Supervising up to 20 cashiers, delegating them responsibilities, training new hires,helping them with difficult transactions and running a register when needed.- Being responsible for schedules and recruitment.- Loss control follow-ups were done daily.- Provide best customer care possible, at their final experience at the store

Dublin, Leinster, Ireland

- Providing excellent experience to the customer in-store, also making sure all theproducts were displayed and organized correctly

Novo Hamburgo, Rio Grande Do Sul, Brazil

- Coordinating meetings and personal activities.- Organizing travel arrangements.- Managing calls and emails.- Assisting the CEO in every matter, both personal and professional.

Campo Bom, Rio Grande Do Sul, Brazil

- Managing CEO' schedules (meetings, travels, workshops, etc.).- Greeting enterprise clients and suppliers.- Administrating calls, emails, couriers and post.- Organizing meetings in and outside of the company, giving full support to thedirector and management team.- Responsible for translating customer's product specifications and to send the briefingto the factories with all the details.- Approving the pilot sample with the supplier and forward back to the customer.

Diploma In Science In Data Analytics, Computer Science, Diploma

Fetac, International Business/Trade/Commerce, Level 5

Fashion Business And Marketing, Fashion Merchandising, Honours Bachelor Level 8

The course is about business and marketing, having an emphasis in fashion.

Bachelor Of Business Administration (B.B.A.), Business, Management, Marketing, And Related Support Services

Exchange between universities.