Adam Carrillo Email & Phone Number

Alpine, Texas, United States

- Responsible for managing their crew, including scheduling, training, and encouraging high performance - Responsible for providing quality food and service, and for meeting McDonald's standards for food safety and cleanliness - Communicate with crew and shift managers to help them prepare for their shifts - Responsible for achieving their own shift targets and helping their departments meet their goals - Monitor safety, security, inventory, and profitability - Lead shifts, providing leadership to the crew and other managers - Work directly with the General Manager to coach and lead the staff and operations

Mesa, Arizona, United States

Responsible for providing WFM (Workforce Management) as a service (RTA role) for a client command center. Manage the vendor network; Queue management: Monitor Client Enterprise service KPIs (Service Level) and staff performance across all vendors throughout the day. Situational Management (Vendor level): BCP situations: Tools issues, WFM systems issues, etc. Routing / downtime issues - Create and manage war room and make announcements about outages on respective client tools. Intraday Management: Facilitate daily syncs with Clients / Vendors to review performance. Monitor forecast vs actual governance at the enterprise level (service KPIs, handling capacity, shrinkage, handle time, service levels). Re-forecast within the day to project staffing gaps and share across the network to address over/ under staffing. Approve/ push extra time/VTO/Off phone requests by vendors. Communicate directly with the stakeholders on trends, staffing levels, and mitigation tactics needed to improve service levels performance. Perform root cause analysis (end of day) & provide updates to enterprise network & leadership team. Reporting-Track daily/weekly/monthly performance and provide context on the following metrics: Service Level, ASA, shrinkage / absenteeism, EOD reports, and additional tasks. Provide regular feedback to the planning and scheduling team.

Mesa, Arizona, United States

Responsible for teaching and administering a team of analyst's onsite and offshore. Standard operating procedures were created and implemented under my administrative leadership to meet the client/vendor/stake-holder/partner metrics, indicators, and requirements. By transforming the Operations Support Real-Time Analytics team into a strategic and cooperative mission control center, SLAs and KPIs exponentially exceeded expectation.❖ Communicate data in a clear, concise manner to the RTA Team and Operations❖ Evaluate large amounts of data❖ Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees❖ Motivate the RTA team through relationship building and real-time coaching❖ Develop solutions, strategies and action plans to improve business performance and client-partner success❖ Use critical thinking to investigate and develop solutions to address ad hoc issues

Mesa, Arizona, United States

❖ Evaluate large amounts of data❖ Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members❖ Adjust staffing and scheduling according to changing needs of the business❖ Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients❖ Monitor schedules and escalate issues regarding attendance adherence❖ Work with team members to ensure they know their statistics related to the schedule❖ Dedicated to monitoring Voice, Email, and Escalated queues for extended handle times, holds, breaks, and ACW❖ Dedicated to monitoring RTA chat for productivity call outs.❖ Proactively calling out schedule gaps and non-productive states utilizing tools: Aux reports, RTA group chat, The Forecaster, Interval Reports, CSR schedules, Flash Reports, Aspect/Empower, as well as Workforce Optimization❖ Physically checking on CSRs exhibiting extended non-productive Aux statuses❖ Assist CSRs with triaging issues or questions redirecting to the correct channel❖ Calling out and/or escalating if CSRs are waiting extended periods for floor support and general help❖ Ensure floor is running smooth; partnering with Work Force (making sure floor is current on chatroom pings, leadership floor support, CSRs seat or tech issues resolved)❖ RTA reporting into Operations Manager

Arizona, United States

Focus: Zumba®, dance fitness, cardio❖Plans and leads exercise/activity sessions in one or more assigned fitness areas. ❖Sets up and monitors class equipment, and ensures its return in serviceable condition. ❖Advises participants on program and class procedures and policies, as appropriate.

Mesa, Arizona, United States

❖Now Communications merged with one of the largest AT&T and DirecTV retailers in the country.❖Cold calling customers to offer warranty subscription plans, home phone plans, and internet bundles for their DirecTV television which included both businesses and individuals. ❖Continually seeking new clients, understanding customer needs to make effective sales pitches. ❖Perform follow-up calls to assess customer needs and discuss solutions.

Tempe, Arizona, United States

❖ Began training new hires after one month of employment❖ Immense data entry experience; qualifying customers based on address and/or SSN❖ Create DirecTV orders for door-to-door salesmen; verifying customer’s information, troubleshooting, and reading script verbatim❖ Cross trained in dispatch and customer service departments; knowledgeable in routing technicians, rescheduling customers and technical support❖ Assisted Senior Supervisor in interviewing potential candidates for production floor

Tempe, Arizona, United States

Responsible for taking care of all duties related to client servicing during the night shift at the hotel, including overseeing all guest requests, keeping all official paperwork up to date and managing the front desk.❖ Diffuse escalated situations with guests, answer all incoming phone calls to hotel❖ Prepare documents for Accounting, Housekeeping, General Manager and HR❖ Print out corresponding reports for the night audit process to begin, audit 3rd party accounts for correct Billing/AR information, consolidate Pilot/Flight Attendant crew sheets and pre-block rooms❖ Consolidate credit card charges, address all discrepancies; authorize discounts where applicable❖ Reconcile all departures and arrivals, as well as out-of-order/complimentary rooms❖ Send nightly audit to owner’s, general manager and all operations personnel, send pass-along email to front desk department❖ Close out all cashiers/boot all users off system❖ Perform nightly backup after 12am

Arizona, United States

❖Visit adamc.zumba.com for more information. Zumba instructors lead aerobics classes using the Zumba style. They take basic moves and formulas of the Zumba style and apply them to music to choreograph dance and workout routines that help students lose weight, build muscles, tone bodies, and improve or maintain cardiovascular health.❖ZIN member from 2011-2016❖Available for virtual & socially distanced classes, events, & multi-week programs. ❖Licensed to teach Zumba, Zumba® Toning, Zumba Sentao®, and Zumba in Circuit.

Gilbert, Arizona, United States

❖Transferred to Front Desk once an opening became applicable. ❖Responsible for keeping a clean work area, scanning customer orders and sending them back to the warehouse to be picked by pullers.❖Became cross-trained in AFW's Cafe and obtained Food Handler's License. ❖Became responsible for opening and closing procedures of Cafe, successful drawer cash out, and maintaining organized inventory all while exhibiting AFW's standards.

Gilbert, Arizona, United States

❖Stock Picker/Puller operating a two ton Class II Code II Stock Picker ❖Loading/unloading delivery trucks, placing orders at appropriate bay door❖Pick customer and delivery orders using Motorola mc9090 inventory scanner❖Perform audit of Stock Picker as shift starts to ensure safety❖Always wear harness while mobile on Stock Picker❖Replace Stock Picker battery using Forklift battery charger❖Keep a clean and organized warehouse inventory

Arizona, United States

Zumba Fitness & Zumba Toning

Mesa, Arizona, United States

❖Entrepreneurial leap at the age of 16. Co-Founded and created a dance-fitness studio in Mesa, Arizona called Z Fitness AZ, alongside my mentor, Mayuly and her husband. Paying a monthly studio rent at the age of 16, I assisted customers in achieving mental and physical satisfaction. Maintenance of building, cash handling/depositing, marketing design of posters and event advertising.

Arizona, United States

Red Mountain Multi-Generational Center Zumba Fitness Instructor

Arizona, United States

❖Zumba in the Circuit is 60 minutes of high-octane, Latin-inspired dance-fitness moves combined with circuit training, a series of strength exercises at timed intervals. Get the metabolism-boosting, strength-building benefits of circuit training while perfecting Zumba moves—all in the same class!

Associate Of Arts - Aa, Business Administration, Management And Operations

Education record

ENG 101 & ENG 102 | Computer Information Systems

High School Diploma, Service Learning—150+ Hours Golden Seal

Activities and Societies: Staff Writer & Editor of Red Mountain High School's "Roar" Magazine. Electives included Digital Publication.