April Mcpherson Email & Phone Number

Remote

• Design and implement Microsoft System Center Configuration Manager solutions within an enterprise infrastructure. • Define, create and implement global standards and artifacts for responsible technologies (High level, Low Level Designs).• Assist with product life cycle management and evolution knowledge and capability to support the customer & support business unit growth.• Pursue up-to-date knowledge of emerging technology trends and developments in areas of interest to the organization.• Drive and support service creations, Improvement, efficiencies and risk management for the respective service end to end.

• Administer, maintain and configure Microsoft SCCM 2012 environments ensuring server and client health checks.• Patching systems via SCCM to comply with the monthly schedule.• Engineer and support a growing Microsoft environment that includes several System Center components, Active Directory, Group Policy, Server and Software Deployments.• Develop, test and deploy automation scripts via Orchestrator Runbooks.• Support Change Control process via Service Manager.• Manage Microsoft alerts via Operations Manager.• Work closely with Server and Network Administrators to achieve optimal configuration of all applications.• Run audit reports against Microsoft environment for PCI and SOX compliance.• Participate in a team environment to complete various projects.• Provide some server support assistance when needed.

Lenexa, Ks

• My position at Allscripts was acquired by ATOS.• Administer, maintain and configure Microsoft SCCM 2012 environments ensuring server and client health checks.• Patching systems via SCCM to comply with the monthly schedule.• Engineer and support a growing Microsoft environment that includes several System Center components, Active Directory, Group Policy, Server and Software Deployments.• Develop, test and deploy automation scripts via Orchestrator Runbooks.• Support Change Control process via Service Manager.• Manage Microsoft alerts via Operations Manager.• Work closely with Server and Network Administrators to achieve optimal configuration of all applications.• Run audit reports against Microsoft environment for PCI and SOX compliance.• Participate in a team environment to complete various projects.• Provide some server support assistance when needed.

University Of Kansas Hospital

• Accepted the position of Configuration Manager in 2015 where responsibilities included continuous process improvement, database administration, requirements analysis and technical architect of BMC and Microsoft applications.• Accepted the position of Remedy Administrator in 2012 where responsibilities included the daily administration of the Remedy On-Demand AR System.• Expanded the out of the box ADDM to fully functional by December 2013.• Completed certifications for ITIL Foundations and Remedy Administrator in 2012.• As part of the monitoring team, shared the responsibility of the daily maintenance and monitoring of SolarWinds and SCOM.• Assisted in the upgrade from SCOM 20007 to SCOM 2012. Network Planning Administrator (MCSA, MCSE)• Responsibilities included working the daily tickets escalated from our internal help desk. • Monitor and maintain servers in the environment.• Inventory of the data centers on a quarterly basis.• Took over desktop patching and created an automated server patching procedure.• Created PowerShell scripts for daily tasks such as getting members of Active Directory groups or containers.• Organized and developed processes for managing the various titles on the internal software share.

Lawrence, Kansas

• Started in January as a System Administrator where responsibilities included providing problem-solving support to the company’s 40+ office users and 85+ remote users. Daily activities involved answering the hotline and the technology center mailbox, maintaining inventory, tracking assets.• Assisted SCCM team with building packages for our office use.• Developed and trained the users on Office Suite 2007 and SharePoint 2007.• Monitored and maintained a local server used for software distribution and share management.

Overland Park, Kansas

• Started as a Systems Administrator where responsibilities include providing problem-solving support to the company’s internal help desk and various technology clients. Daily activities include backup management that is not limited to: daily logging, offsite storage coordination, data restores and backup job editing. Daily duties also include monitoring and responding to several network monitoring tools which consist of WhatsUp, System Center Operations Manager, Orion, Scrutinizer and Citrix monitoring tools. • Completed as needed server builds, patch management, software distribution and mail migrations in both Exchange 2003 and Exchange 2007. • Designed, tested and implemented an update to Office Suite 2007 for 67 laptop users using SMS 2003. This particular solution included a package that uninstalled the clients proprietary application used for Outlook address synchronization, a package that installed Office 2007 and a third package that reinstalled the proprietary application. Designed, tested and implemented another SMS advertisement that updated over 300 computers to a newer application version. • Responsible for the front-end and back-end SCOM support. Created customized SCOM monitoring and alerts for many of our clients proprietary applications and server groups. Created custom SCOM performance and availability reports for several clients. • Resolved common Citrix issues including issues with the IMA service, issues with the presentation server console, server load issues, and presentation server application issues. Publish applications to new Citrix server builds and managed security groups for Citrix application access. • Completed Microsoft Certified System Engineer in Server 2003 certification in September of 2008.

Kansas City, Missouri

• Started as a Desktop/Network Analyst 1 where responsibilities included providing problem-solving support to the organization's computer users. Supported installation and use of standard desktop software and hardware; answered user’s questions and assisted in training users on various PC software systems and applications. Troubleshot, diagnosed and resolved hardware and software problems; installed upgrades and configured software, hardware and peripheral components.• Promoted to Help Desk Supervisor six months after initial start date. Developed and maintained policy standards and procedures regarding the help desk. Ensured adherence to corporate guidelines in relation to software and hardware standardization.• Implemented an internal quality assurance system under deadline and under budget. Within two months of implementation, monthly statistics showed a 5% improvement in first call resolution and 12% increase in call tracking.• Developed an internal help desk strategy for the North Texas Tollway Authority that was implemented January 2006.• Project Manager for the resubnetting of our corporate office. 700 phones, printers, plotters, and PCs were affected. Planned, implemented and tested in three weeks.

Hays, Kansas

• Started as an Internet Help Desk Representative where I supported the companies Internet Service customers.

Hays, Kansas

• Developed a working knowledge of software and hardware components, the ability to quickly assess problems and use available resources to solve issues.• Promoted to Technical Team Lead ten months after initial start date. Monitored and coached 25 technical support engineers.• Upon completing the Train the Trainer program, promoted to Technical Trainer. Trained new hires and conducted re-occurring training for existing technicians. Maintained equipment in the training lab. Directly involved in the training of five new call centers. Developed and implemented new training programs both internally and for our contracted clients.• Promoted to Team Manager. Communicated new processes and procedures. Resolved personnel issues such as scheduling, Earned Time Off and attendance, in addition to assessing the daily progress and performance of up to 30 agents. Primary for schedule creation for an account of 250 agents.

Masters Of Science, Information Technology

A competency-based degree with focus on ethics, leadership, risk management and disaster recovery.

Bs, Network And Communications Management

Activities and Societies: Delta Sigma Pi, Women in Technology (WiT)Graduated Magna Cum Laude