Alexandre Cavalcanti Email and Phone Number
Alexandre Cavalcanti is a Global, Sales Development Manager at Caf. They possess expertise in customer experience, sales development representative, trello, intercom, skilled multi tasker and 31 more skills. They is proficient in Spanish and inglês. Colleagues describe them as "É uma verdadeira honra ter trabalhado com Alexandre Cavalcanti em minha equipe de vendas como líder da área de pré-vendas. Além de ser um grande amigo, Alexandre é um verdadeiro especialista em assuntos relacionados a processos comerciais, sales enablement e gestão de talentos. Sua experiência e habilidades como gestor são excepcionais. Alexandre é um líder inspirador que sempre busca o melhor para sua equipe e é capaz de contribuir significativamente para o sucesso de cada uma das pessoas do time. Com Alexandre, aprendi muito e ainda aprendo sobre como otimizar processos comerciais e como gerenciar talentos de maneira eficaz. Ele é uma verdadeira referência nessa área de atuação. Tenho certeza de que qualquer empresa que tenha a sorte de tê-lo em sua equipe terá Alexandre Cavalcanti como diferencial competitivo." and "Tive a oportunidade e o privilégio de estar por precisamente 1 ano e 1 mês na trincheira com o Alexandre. Foram diversos momentos, situações, desafios, conquistas, quedas, aprendizados que tivemos em conjunto. Sempre desde nossa primeira conversa demonstrou muita leveza, e é acima de tudo uma pessoa ímpar, serena, integra, o que transborda diretamente em sua gestão e liderança. Durante toda a jornada, tenho convicção, que ao colocar e bater os dois pés no chão, após levantar, buscava se superar e fazer daquele respectivo dia, marcante, se superando em todas as esferas possíveis."
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Global, Sales Development ManagerCafState Of Bahia, Brazil
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Global, Sales Development ManagerCaf Jul 2024 - PresentGlobal -
Sales Development Manager - BrasilCaf Feb 2023 - Jul 2024BrazilManaging the Business Development team in Brazil (SMB, Mid Market, and Enterprise). - Team management through data analysis and coordination with pre-sales reps; - Development of incentive and variable remuneration programs; - Development of Sales Playbooks; - Alignment of actions with Sales, CS, Marketing (Brazil and International); - Structuring the SMB sales channel (Inside Sales); - Direct reporting to the VP of Sales. Alongside a team of 5 pre-sales reps, in 2023 we achieved some milestones such as: - 61% YoY growth in the volume of opportunities generated for the sales team; - 300% of AOV growth YoY; - 75% of closed deals came from the Pre-Sales team.
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Sales Development Lead - Tuotempo BrasilDocplanner Mar 2021 - Jan 2023BrasilI'm responsible for Inbound and Outbound prospection at TuoTempo Business Unity for our Enterprise Segment;- Management of Pre Sales Reps in Brazil;- Structuring of Outbound channel, which corresponds to 77% of new opportunities delivered to Sales team;- Define, manage and keep up with pre sales kpis through follow-up of collaborators and data analysis;- Development of incentive programs and the Pre Sales Comissioning system;- Continuous improvment and update of prospection workflows, looking up to best market practices;- Implantation of Sales Engagement Tools (Exact Sales) and Commercial Intelligence (Intexfy);- Leading hiring and onboarding processes for the Pre Sales Reps and also to provide continuous traing for the team (Pre Sales Enablement);- Development of Pre Sales Playbooks;- Alignment of activities with Sales, CS, Marketing and Partnership areas;Reporting directly to TuoTempo Brazil's Head, our 6 Pre Sales Reps made 2022 our best year, achieving:- YoY SAL growth of 89% (2021-2022);- 86,3% of convertion (SAL > SQL);- 88,7% of Sales Funnel came from a Pre Sales Rep;- 77% of Sales Oportunities delivered through Outbound channel -
Customer Experience LeadConexa - Inteligência Para Coworkings - Conexa.App Jun 2020 - Mar 2021Budapeste, HungriaIn charge of customer service and onboarding. Responsable for redesign and supervising the new user onboarding process. I worked as a "hub" between implementation, commercial, customer service and product teams, analyzing and demanding process improvments for our internal and external customers, reporting directly to the CEO. My work also involveed writing technical articles for our knowledge basis and to automatize process (chatbot, customer journey and CRM flows).Leading a 4 consultants team, we achieved good results, including:- CSAT 9,7/10; - First response and Resolution Time 80% faster than in 2019);- Last NPS Score: 60. -
Customer Success AnalystConexa Jun 2019 - Aug 2019Feira De Santana Area, Brazil- To define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them;- To build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption;- To engage customers in the use of the software;- To optimize attendance procedures;- Work oriented to customer success.
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Analista De Pré VendasConexa.App Feb 2019 - Aug 2019Feira De Santana, Bahia- To meet or exceed Sales Development Representative (SDR) sourced Sales Accepted Opportunity (SAO) volume targets;- To Manage project and inquiry documentation in the CRM Tool (Pipedrive);- To work with the sales team to identify net-new opportunities and nurture existing opportunities within target accounts;- To work in collaboration with field and corporate marketing to drive attendance at marketing events;- To attend field marketing events to engage with participants identify opportunities, and to schedule meetings;- Act as a mentor for new SDR hires in helping them navigate their key accounts - I developed a "Conexa's SDR Guide" for the next colleagues who would work at this position;- To work in collaboration with Online Marketing to develop targeted marketing tactics against your assigned target accounts;- Work oriented to optimize business process.
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Customer Service RepresentativeConexa Jan 2019 - Aug 2019Feira De Santana Area, Brazil- Handling end-user calls and web queries via tools, phone and email;- To write articles to Conexa's knowledge base (wiki);- Delegation of problems which cannot be resolved on first level to thecompetent Level 2 teams;- Keep the user informed, own and follow-up ongoing cases;- Maintaining and improving customer satisfaction level.
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Marketing AssistantFisk Centro De Ensino - Feira De Santana Jun 2018 - Oct 2018Feira De Santana, Bahia- Management assistant - related to a routine of a language school;- Commercial related tasks - outbound and inbound. -
Management AssistantFisk Centro De Ensino - Feira De Santana Nov 2017 - May 2018Feira De Santana E Região, Brasil
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Intern - Management AssistantFisk Centro De Ensino - Feira De Santana Jun 2017 - Nov 2017Feira De Santana, Bahia
Alexandre Cavalcanti Skills
Alexandre Cavalcanti Education Details
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Technical Management -
Forensics Sciences -
Accounting -
Universidade Estadual De Feira De SantanaComputer Engineering
Frequently Asked Questions about Alexandre Cavalcanti
What company does Alexandre Cavalcanti work for?
Alexandre Cavalcanti works for Caf
What is Alexandre Cavalcanti's role at the current company?
Alexandre Cavalcanti's current role is Global, Sales Development Manager.
What schools did Alexandre Cavalcanti attend?
Alexandre Cavalcanti attended Óbuda University, Harrisburg University Of Science And Technology, Faculdade De Tecnologia E Ciências, Universidade Estadual De Feira De Santana.
What skills is Alexandre Cavalcanti known for?
Alexandre Cavalcanti has skills like Customer Experience, Sales Development Representative, Trello, Intercom, Skilled Multi Tasker, Hubspot, Microsoft Windows, Suporte Ao Cliente, Microsoft Powerpoint, Data Analysis, Digital Marketing, Sales Enablement.
Not the Alexandre Cavalcanti you were looking for?
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2gmail.com, gmail.com -
Alexandre Cavalcanti
Director Of Sales & Alliances - South America | Board Member | Driving Revenue Growth | Building Strategic AlliancesSão Paulo, Sp2uol.com.br, aa.com2 +551145XXXXXX
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Alexandre Cavalcanti
Sales Specialist, Solutions Architect & Sales Engineer | Building Strategic Relationships, Solving Complex ProblemsBrazil3gmail.com, gmail.com, redhat.com -
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