Tyler Mcmahon Email & Phone Number

Aurora, Co, Us

San Diego, California, United States

Served as the inaugural and sole sales specialist and account manager, pioneering key roles within the organization, and laying the foundation for departmental growth and success.Supervised, strategized, and delivered digital video solutions and optimized video content for client channels, achieving an 18% month-over month increase in account revenue. Developed inbound and outbound sales pipelines using Salesforce, consistently surpassing quota and achieving a 15% client retention improvement.Partnered with cross-functional teams to drive scalable retention initiatives for video marketing clients, supporting growth across diverse industries.Employed a consultative approach of value solution selling to engage internal and external stakeholders, leveraging expertise and research-backed insights to propose innovative solutions, handle objections, and drive new pipeline. Increased adoption rates by 20% through strategic presentations and proposals aligning with client goals in the video tech space.

New York, United States

• Maintained relationships and expectations for 50+ corporate accounts within the cosmetic, skincare, and fragrance sectors, ensuring satisfaction through effective communication and proactive support.• Oversaw a range of client tasks including generating inventory reports, placing product orders, and verifying collateral in the warehouse, while also coordinating project management for influencer mailers to ensure seamless execution. • Provided comprehensive training to junior account executives and coordinators, equipping them with essential skills in client correspondence, account organization, warehouse coordination, project prioritization, and time management optimization.• Directed cross-departmental communication among sales, operations, warehouse, and production teams, guaranteeing the accurate and timely dispatch of influencer mailers to achieve an impressive on-time ship rate.• Advanced to Senior Account Executive within one year with a heightened emphasis on account expansion and new business development, consistently exceeding quarterly quotas from 2019 to 2020.

Plainview, New York, United States

• Mentored junior members of the Customer Retention department, fostering professional growth and contributing to team cohesion.• Maintained an exceptional team satisfaction rating by delivering outstanding customer service via multiple channels including phone, web meetings, and tickets.• Spearheaded integration efforts across departments, resulting in a significant reduction of call time to an average of eight minutes while achieving an exceptional customer retention rate.• Expertly resolved complex customer escalations encompassing auto-ship delivery, product expiration, credit card declines, and billing inquiries, collaborating across departments to ensure mutually beneficial solutions.• Received the Gold Award for outstanding performance in the Customer Retention department within the first year of employment, demonstrating dedication and excellence in service delivery.