Amanda Eakin Email & Phone Number

United States

Seattle, Washington, United States

Orrville, Ohio, United States

-Created email training program for consumer relations department involving modules and in-person training-Developed email quality program and enforced implementation via scoresheets and in-person feedback -Department proofreader of key outgoing documents to company's consumers -Created and managed form templates (emails, letters) that are sent as key communication documents to company's consumers

Orrville, Ohio

- Developed learning modules and instructed the team on SOPs and efficiency strategies related to email communications to consumers- Proofread all correspondence sent out to consumers and relayed improvement opportunities to team members- Audited current template letters sent to consumers and updated as needed; created new templates and uploaded in department’s information processing system - Liaison between cross-functional teams to share brand updates to the Consumer Relations department- Analyzed consumer data reports for trends, using information to reach out to respective brand teams and developed proactive correspondence for department to share with consumers- Implemented litigation management and cost prevention strategies via emails, live chat, text, and phone - Coached new hires in training through instruction and mentorship - Served as brand ambassador for all affiliated J.M. Smucker brands through providing product knowledge and conflict resolution for all manufactured products, handling sensitive topics such as product recalls

Green, Oh

-Processed thousands of reviews to ensure new content met Glassdoor guidelines and policies -Exceeded projected goals by processing over a hundred reviews an hour with over 95% accuracy each month

Doylestown, Oh

-Created lessons, worksheets, and supplemental materials from scratch, some of which are available through TeachersPayTeachers, https://www.teacherspayteachers.com/Store/Ace329 -Focused heavily on grammar and composition units; during the 2014-2015 school year, my 11th grade students showed on average a 40% improvement in basic grammar/writing concepts -Established frequent communication with students and parents through online platforms and in-person conferences