Acey Thompson Email & Phone Number

Atlanta, Georgia, United States

Project Management on three company assignments to include project management for a security network migration and network infrastructure projects (WestRock and Global Payments).>Responsible managing the replacement of 850+ Cisco Network devices that are at End of Support. Engage with security, firewall, and application teams to determine best times to deploy hardware with minimal impact to customers.>Drafted detailed plans and status reports that identified phases, deliverables, milestones, and resources to meet specifications.>Authored Statement of Work, oversee the future state network design to create Bill of Materials, request quotes from vendors, create purchase orders, and receive equipment.>Management of engineers to the project deadlines, engineering resource allocation per project plan and managed the engineering burn-down hours.

Atlanta, Georgia, United States

For the launch of the ServiceNow ITSM ITIL Management framework, gather existing information from the analysis of business requirements, create/manage timelines, operational level and functional requirements. To design and create documentation for processes, communications, workflows, procedures, work instructions and scripting for various audiences and skill sets. Verifies with stakeholders that all communication and consistent with brand standards for use by call center specialists, employees and customers.

Atlanta, Georgia, United States

Delta Airline IT disaster recovery project management to develop Application Recovery Plans (ARPs) and Infrastructure Recovery Plans (IRPs) by gathering data via interviews with the client’s Subject Matter Experts (SMEs). The primary responsibilities include:• Developing recovery environment procedural steps for infrastructure/application inspection, shutdown and startup, managing dependencies and assignment of responsibility, expected durations, predecessor tasks and other necessary detail.• Working with the Disaster Recovery Analysts, Systems Engineers, Application Developers and IT Operations to capture and record all required detailed information needed to support the recovery plans. Disaster recovery consulting by mapping mission critical applications for recovery to the fail over data centers.

Greater Atlanta Area

Haverty's Furniture/ Rausch Advisory, Atlanta, GA - To address vendor management policies and procedures for corporate guidance. Involved working with the Internal Audit, Legal and IT departments. Created workflow analysis, new/existing checklists for IT Security measures. Plans included PII, PCI and ISO vendor management compliance.

Greater Atlanta Area

Colonial Pipeline/Blackstone and Cullen, Atlanta GA - Developed two comprehensive disaster recovery plans for IT components within the Colonial Pipeline geographical infrastructure. To include hardware, software and applications. Process and procedures were developed for six departments to ensure a rapid recovery to the operations.

Greater Atlanta Area

SageNet/Spacenet Atlanta, GA - PCI V3.0 Compliance documents to the MPLS and satellite networks. Developed Network Security and Scanning Compliance project management as well as Business Continuity plan for corporate and remote locations. Second project included Incident Management plan, password standards, Alien Vault network monitoring procedures and supporting documentation for billing/inventory audit.

Melbourne, Florida, United States

Gilat Satellite Ltd, Melbourne Australia/Atlanta, GA, IP Satellite Communications–Project Management to include NOC functions, user guide, on-boarding of services, troubleshooting, ticketing systems, operational readiness test plans, resolution and compliance. All based on ITIL guidelines. Comprehensive International Project.

Greater Atlanta Area

Prospecting and management of corporate Fortune 500-1000 commercial customers with advanced IT infrastructures. Managed and hosted solutions to include IP networking, IP voice, video, security, network management, data center/collocation, managed hosting, SaaS and professional engineering services. Consult and problem solve with customers on premise and distributed network equipment. Teamed closely with premier channel partners to approach accounts and market an integrated total solution. Achieved 100% of annual quota and added several new enterprise customers in the area of network implementation and integration.

Greater Atlanta Area

Sales on B2B and B2C products of digital signage to Fortune 1000 financial and retail customers nationwide. Launched and managed sales channels, vendor relations, advertising and direct mail campaigns. Authored new video product strategies for household and enterprise environments. Organized tradeshows, corporate presentations and web authoring. Executed forecasts and economic plans for product development profitability.