Jose Alvarez (Ms Eng Mgmt) Email & Phone Number

Atlanta, Georgia, United States

As the Director of Client Experience at Adapture, I own the strategy to accelerate prospects and existing clients through their Smartsheet customer journey. I oversee and enhance customer experiences, identify additional professional services opportunities, market ongoing support, drive licensing sales, and manage as well as upsell renewals. I am also responsible for identifying, developing, and driving revenue for Adapture’s Smartsheet Practice while meeting and exceeding quarterly and annual quotas. With strong communication skills, I effectively manage customer and vendor relationships, ensuring professional rapport and exceptional service delivery.

United States

Drove meaningful customer interactions by providing expert guidance throughout the design, development, and implementation phases of solutions, leveraging Smartsheet, the Smartsheet API, and integrations with diverse products. As a Subject Matter Expert, effectively utilized advanced Smartsheet functionalities to craft customized solutions tailored to meet the unique demands of various use cases across industries and business segments.

Miami, Florida, United States

Spearheaded implementation of best-in-class continuous improvement feedback loops that produced over 1,000 improvements stemming from customer input, and ideas from internal teams. ● Proposed, designed, and led the team that developed an innovative award-winning web-based activation console, which revolutionized how UKG teams and customers collaborate to activate UKG payroll, HR, and talent products, impacting thousands of activations since 2016. ● Transformed metrics and reporting operations from manual and time-consuming processes to fully automated, data-warehouse driven business capacity models, management scorecards and key performance indicator reports.

Miami/Fort Lauderdale Area

Founded the first fully on-line international educational consulting business dedicated to recruiting and providing step-by-step guidance to Spanish speaking students applying for admission to universities and English institutes in the United States. Concept was awarded the Grand prize of the FIU 2004 New Venture Challenge Competition. Established representation agreements with more than 20 universities in the United States (University of Pennsylvania, Georgia Tech University, Rutgers, USC, UM, UF, FSU, FIU, among others), and formed partnership agreements with international associations like NAFSA, ISTEC, and LACCEI.

Miami, Florida, United States

Proposed and led the implementation of a web content quality assurance system that incorporated standard procedures to proactively detect, report, correct and ultimately prevent company’s web content issues impacting Burger King franchisees in critical areas like food purchasing, equipment, facilities, distribution and promotions.

Miami Lakes, Florida, United States

Conceived and proposed an innovative automated Performance Monitoring System for the Miami-Dade/Broward County Roadside Assistance Program. Designed the whole system, from data collection with remote wireless terminals, to data processing and report generation. The system was deployed and recommended for statewide implementation.

Miami, Florida, United States

Monitored and controlled the Intelligent Transportation System (ITS) infrastructure that was being deployed in the field, including electronic highway message signs, closed circuit television cameras, and vehicle detectors.

Colombia

Promoted from intern to manager in just a few months after completing first large project; recommended over 30 design, process and logistics enhancements resulting in productivity increases of over 80%. ● Proposed, designed and implemented the first remote data collection station at the plywood processing facility, which ended up transforming outdated paper-based systems into fully integrated computerized systems with remote terminals, robust databases, and reporting capabilities at all production plants. ● Automated the preparation and consolidation of the company’s annual budget reducing timeline by more than 50%.

Masters, Engineering Management, 3.9

Activities and Societies: Phi Kappa Phi Honor Society.Grand prize winner of 2004 New Venture Challenge Competition.

Minor, Information Systems Management

Bachelor'S, Industrial Engineering