Jose Alvarez (Ms Eng Mgmt)

Jose Alvarez (Ms Eng Mgmt) Email and Phone Number

Customer Experience, Business Transformation and Continuous Improvement Leader @ Adapture
atlanta, georgia, united states
Jose Alvarez (Ms Eng Mgmt)'s Location
Miami-Fort Lauderdale Area, United States
Jose Alvarez (Ms Eng Mgmt)'s Contact Details
About Jose Alvarez (Ms Eng Mgmt)

Mindful leader with an entrepreneurial spirit and a keen eye for transformational opportunities, emphasizing execution and results. Champion of innovation and continuous improvement, demonstrated by the successful conceptualization and execution of a wide portfolio of projects, including an award-winning start-up educational consulting firm. Team builder with inclusive management and communication style that drives engagement and teamwork. Contagious personality with an unbreakable positive attitude. Lean Six Sigma Green Belt and Smartsheet Certified. Favorite personal quote: "Improve…everything…always."

Jose Alvarez (Ms Eng Mgmt)'s Current Company Details
Adapture

Adapture

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Customer Experience, Business Transformation and Continuous Improvement Leader
atlanta, georgia, united states
Website:
adapture.com
Employees:
51
Jose Alvarez (Ms Eng Mgmt) Work Experience Details
  • Adapture
    Director Of Client Experience
    Adapture Jul 2024 - Present
    Atlanta, Georgia, United States
    As the Director of Client Experience at Adapture, I own the strategy to accelerate prospects and existing clients through their Smartsheet customer journey. I oversee and enhance customer experiences, identify additional professional services opportunities, market ongoing support, drive licensing sales, and manage as well as upsell renewals. I am also responsible for identifying, developing, and driving revenue for Adapture’s Smartsheet Practice while meeting and exceeding quarterly and annual quotas. With strong communication skills, I effectively manage customer and vendor relationships, ensuring professional rapport and exceptional service delivery.
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  • Adapture
    Customer Solutions Architect
    Adapture Nov 2023 - Jul 2024
    United States
    Drove meaningful customer interactions by providing expert guidance throughout the design, development, and implementation phases of solutions, leveraging Smartsheet, the Smartsheet API, and integrations with diverse products. As a Subject Matter Expert, effectively utilized advanced Smartsheet functionalities to craft customized solutions tailored to meet the unique demands of various use cases across industries and business segments.
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  • Ukg (Ultimate Kronos Group)
    Principal Business Process Consultant
    Ukg (Ultimate Kronos Group) Sep 2009 - Aug 2023
    Miami, Florida, United States
    Spearheaded implementation of best-in-class continuous improvement feedback loops that produced over 1,000 improvements stemming from customer input, and ideas from internal teams. ● Proposed, designed, and led the team that developed an innovative award-winning web-based activation console, which revolutionized how UKG teams and customers collaborate to activate UKG payroll, HR, and talent products, impacting thousands of activations since 2016. ● Transformed metrics and reporting operations from manual and time-consuming processes to fully automated, data-warehouse driven business capacity models, management scorecards and key performance indicator reports.
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  • Universityplacementservices.Com
    Founder/Ceo
    Universityplacementservices.Com May 2003 - Sep 2009
    Miami/Fort Lauderdale Area
    Founded the first fully on-line international educational consulting business dedicated to recruiting and providing step-by-step guidance to Spanish speaking students applying for admission to universities and English institutes in the United States. Concept was awarded the Grand prize of the FIU 2004 New Venture Challenge Competition. Established representation agreements with more than 20 universities in the United States (University of Pennsylvania, Georgia Tech University, Rutgers, USC, UM, UF, FSU, FIU, among others), and formed partnership agreements with international associations like NAFSA, ISTEC, and LACCEI.
  • Restaurant Services, Inc.
    Business System Consultant
    Restaurant Services, Inc. Apr 2005 - Dec 2006
    Miami, Florida, United States
    Proposed and led the implementation of a web content quality assurance system that incorporated standard procedures to proactively detect, report, correct and ultimately prevent company’s web content issues impacting Burger King franchisees in critical areas like food purchasing, equipment, facilities, distribution and promotions.
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  • Kimley-Horn And Associates, Inc.
    System Analyst
    Kimley-Horn And Associates, Inc. May 2000 - Apr 2003
    Miami Lakes, Florida, United States
    Conceived and proposed an innovative automated Performance Monitoring System for the Miami-Dade/Broward County Roadside Assistance Program. Designed the whole system, from data collection with remote wireless terminals, to data processing and report generation. The system was deployed and recommended for statewide implementation.
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  • Florida Department Of Transportation
    Graduate Student Intern - Its Control Center
    Florida Department Of Transportation Jan 1999 - May 2000
    Miami, Florida, United States
    Monitored and controlled the Intelligent Transportation System (ITS) infrastructure that was being deployed in the field, including electronic highway message signs, closed circuit television cameras, and vehicle detectors.
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  • Pizano
    Manager - Methods, Statistics, Costs And Budget
    Pizano Nov 1993 - Dec 1997
    Colombia
    Promoted from intern to manager in just a few months after completing first large project; recommended over 30 design, process and logistics enhancements resulting in productivity increases of over 80%. ● Proposed, designed and implemented the first remote data collection station at the plywood processing facility, which ended up transforming outdated paper-based systems into fully integrated computerized systems with remote terminals, robust databases, and reporting capabilities at all production plants. ● Automated the preparation and consolidation of the company’s annual budget reducing timeline by more than 50%.
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Jose Alvarez (Ms Eng Mgmt) Skills

Public Speaking Microsoft Excel Leadership Data Analysis Project Management Teamwork Python Web Development Social Media Team Leadership C++ Research Statistics Event Planning Microsoft Word Customer Service Matlab Writing Spss Management Strategy Strategic Planning Business Analysis Start Ups Consulting Networking Organizational Development Budgets Saas Business Strategy Entrepreneurship Recruiting Process Improvement Business Process Improvement Telecommunications Microsoft Office

Jose Alvarez (Ms Eng Mgmt) Education Details

Frequently Asked Questions about Jose Alvarez (Ms Eng Mgmt)

What company does Jose Alvarez (Ms Eng Mgmt) work for?

Jose Alvarez (Ms Eng Mgmt) works for Adapture

What is Jose Alvarez (Ms Eng Mgmt)'s role at the current company?

Jose Alvarez (Ms Eng Mgmt)'s current role is Customer Experience, Business Transformation and Continuous Improvement Leader.

What is Jose Alvarez (Ms Eng Mgmt)'s email address?

Jose Alvarez (Ms Eng Mgmt)'s email address is jo****@****are.com

What is Jose Alvarez (Ms Eng Mgmt)'s direct phone number?

Jose Alvarez (Ms Eng Mgmt)'s direct phone number is +130549*****

What schools did Jose Alvarez (Ms Eng Mgmt) attend?

Jose Alvarez (Ms Eng Mgmt) attended Florida International University, Universidad Del Norte, Universidad Del Norte.

What are some of Jose Alvarez (Ms Eng Mgmt)'s interests?

Jose Alvarez (Ms Eng Mgmt) has interest in Science And Technology, Children, Health.

What skills is Jose Alvarez (Ms Eng Mgmt) known for?

Jose Alvarez (Ms Eng Mgmt) has skills like Public Speaking, Microsoft Excel, Leadership, Data Analysis, Project Management, Teamwork, Python, Web Development, Social Media, Team Leadership, C++, Research.

Who are Jose Alvarez (Ms Eng Mgmt)'s colleagues?

Jose Alvarez (Ms Eng Mgmt)'s colleagues are Pham Tien, Gizzy K, Muhammad Saad Saleem, Elvis Gray, Drake Ferriter, Hiep Quang Tran, George August.

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