in addition to continued maintenance of the internal market insight platform, I support competitive intel work including:- Creating competitive landscape reports (ex. AI in Talent Acquisition)- Competitor-specific research reports- Developing and evangelizing field enablement (ex. competitor battle cards, competitive selling skills trainings)-Providing competitive intel to cross-functional teams to enrich their work

Re-designed the internal market insight platform as an interactive dashboard in Power BI that holds over 15k customer and field verbatims, each categorized according to a bespoke 3-tier taxonomy to enable easy searching.Carried out an internal GTM plan to evangelize the market insights platform to internal stakeholders and encourage use of the dashboard to support product roadmap efforts, research reports, and marketing narrative validation.

Surveyed stakeholders to understand their needs for customer and field insights, and determined a plan to re-work and re-launch the existing internal market insights platform to address pain points.

As the Operations Assistant at SMS, I assist the founder in handling the operations side of a growing digital marketing business. A primary function of this role is the development, documentation, implementation and enforcement of processes and procedures. I also handle various aspects of recruiting and hiring, and oversee the onboarding process for new hires. Lastly, I support business development by generating contracts and quotes for prospects and serving as a point of contact.

• Built and managed a pipeline of prospects within defined territory alongside account executive• Researched prospects and generated organized lead lists into spreadsheets• Maintained up to date knowledge about the legal technology market to inform communication with prospects

• Strengthen sales pipeline by researching relevant industries and updating CRM information • Collaborate with CEO, New Business, and Account Services teams to present business proposals and RFPs• Cut down unnecessary intra-office communication by 50% by implementing a streamlined Dropbox organization framework

• Sold over $50,000 in products and service packages to guests• Demonstrated excellent customer service and expertise in EWC protocols on the phone and in-person• Maximized operating hours by managing aesthetician schedules throughout the day and in advance

• Managed a team of 10 associates to fulfill over 95% of all appointment and corporate event requests• Maintained relationships with corporate wellness and spa partner accounts• Developed a training curriculum for new hires to master internal systems and company protocols

• Staffed spas, corporate events, and individual client appointment requests as needed• Scheduled over 5,000 therapists and over 20,000 appointments nationwide

• Co-taught first-year seminar on multicultural psychology per faculty nomination• Collaborated with students to improve their writing skills and grasp of concepts• Modeled teaching philosophy based on pedagogic research and experience

• Demonstrated excellent customer service skills through calls, emails, and in person• Facilitated communication between city departments to expedite resident requests• Analyzed data from constituent service platform and created report

• Carried out various lesson plans with specific learning goals• Managed classrooms of 20-30 children while adhering to learning culture standards• Addressed student problems – such as with materials or confrontations– as necessary

• Created and executed a three-week unit plan to teach core math concepts to second graders• Selected lesson plans for individual classroom needs and prepared necessary materials accordingly• Supervised 20-30 students at a time in classrooms, on the playground, and during weekend field trips

• Implemented organization system for documents associated with gallery shows and wrote effective pressreleases• Actively attended weekly meetings concerning public art policy creation with public officialand agencies• Participated in bi-weekly program planning and coordinated staff meetings