Achau L. Email & Phone Number

Toronto

Toronto, Ontario, Canada

General Responsibilities: Manage and support all testing efforts for DTC (Direct-to-Consumer) for SNNow and NHLLive.• Led and took full ownership for all SNNow IAP (in app purchase) QA related work• Performed API testing, integration testing and end-to-end testing on Web/iOS/Android & FireTV for various projects: GoAuth, IAP data middleware, Apple Account Deletion, Plan Parity; utilizing Heroku/New Relic to trace calls/web & app activities • Performed full regression testing for SNNow/NHLLive account creation, purchase-cancellation flow, entitlements, billing, communication/promo email opt-ins across interconnecting systems (Self serve portal, Care tool, ET Middleware, Admin Tool (PCValidator))

Toronto, Canada Area

(Contract with ROGERS COMMUNICATIONS INC.)General responsibilities: Manage and support all testing efforts for platform (News Radio and Music Radio) as well as all of Broadcast (Citytv, FX, Cityline, OMNI, BT, OLN) across various platforms (Web, iOS, Android, AndroidTV, FireTV, AppleTV, SamsungTV).• Led the testing efforts of multiple projects: WP/PHP/Plugin Upgrades for Platform (NewsRadio, MusicRadio and Broadcasts), Citytv Web Refresh (Citytv.ca web redesign into react site), Citytv Samsung TV Tizen App, FireTV Live Integration for Citytv, Citytv/FX Chromecast, RSM (rogerssportsandmedia.com), All In (allinforequity.ca) • Performed regression testing for all web-based platform projects and CityTV/FX app test/RC builds

Toronto, Canada Area

General Responsibilities: Ensure local and national revenue-based campaigns are delivered smoothly and to Client’s utmost satisfaction. Provide day-to-day site properties and product support for various members/departments of the company. Leadership:• Led in the area of transitioning existing special/sponsored sections from old CMS to new CMS. Analysis:• Analyzed existing CQ5 constraints to design breaking news options for thestar.com. • Mapped promotional workflow to provide solution to DEV reducing workflow by 70%.• Analyzed CQ5 template/component constraints to provide work arounds for the team. Communication: • Communicated campaign requirements and outstanding assets throughout the campaigns to ensure they are built and delivered on time. • Effectively communicated among team members critical information and processes to prevent operation hiccupsCreative:• Re-designed new special/sponsored sections on CQ5. • Designed co-branded and promotional ad units for special/sponsored sections.• Created mock-ups for new sections and product implementations. Testing: • Cross-browser compatibility testing• CQ5 component feasibility testing

Toronto, On

General Responsibilities: Accountable for the successful deliveries of all daily eblasts, editorials and site promotion content for eluxe.caLeadership:• Led the re-designing of email templates to ensure cross email client compatibility. Analysis:• Analyzed reported bugs/issues that arise in email deployments, editorial content and products on the site to provide possible causes and solutions. Communication:• Communicated with marketing/editorial and design teams on a day-to-day basis to ensure requests and time frames are realistic and feasible. • Provided ETA for e-blasts, editorial and promotional units, site updates, workarounds and fixes. Testing:• Tested all emails against most popular email clients prior to scheduling for deployment• Cross-browser compatibility testing for all front-end fixes/changesCompany Profile:eLUXE, formerly known as Dealuxe is a new Canadian-based online shopping destination, offering the best in contemporary luxury fashion and lifestyle products and accessories.

Toronto, Canada Area

General Responsibilities: Provided level 1 support to business units, project managers and developers for 300+ websites (e.g. Chatelaine, Canadian Business, Todaysparent, Sportsnet, Citytv, Advisor, etc.), including website tools and applications. Liaison and worked alongside external 3rd party vendors and other Rogers’ business unit teams to facilitate a strong working relationship for handling and resolving issues and outages.Leadership:• Worked with developers to understand reported issues/requests to support quick turnarounds.• Ensured team member is up to speed with existing support communication, processes and applications. • Provided walk-throughs to Tech Leads and members of the team in OVSD, change process and deployment instructions. Analysis:• Assessed incoming bugs/requests from various groups in the organization to ensure work is assigned to appropriate person and done in a timely fashion.• Analyzed existing settings and functions to determine feasibility of the requests. • Mapped change procedures and processes to suggest improvements. Communication: • Effectively and efficiently communicated site outages meeting 15min response time for all high-priority issues reported. • Coordinated/scheduled and oversaw last minute high priority deployments with appropriate teams throughout the Rogers organization and resolved any discrepancies that occurred. Documentation:• Documented change procedures, deployment instructions, and application knowledge transfer on Confluence.Testing:• Verified and tested production fixes across environments (DEV/QA/STAGE/PROD).

56 Wellesley Street West, Toronto, Ontario

During the short-term contract with the Ministry of Research and innovation, I was solely responsible for managing content publishing for MRI (http://www.mri.gov.on.ca). Working closely with Senior Advisors to ensure published content was concise and precise, meeting government standards.

Certificate, Business Analysis

Graduate Certificate, Interactive Multimedia

Volunteered at FITC (Flash in the Can)

Honours Bachelor Of Arts, Information Technology

Activities and Societies: Member of York Public Access formed by Professor David NobleMinored in Social and Political Thought