Caleb Simonovic Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’sProvide proactive communication to stakeholders on the status of contracts, quotes and ordersEnsure customer compliance of contractual and licensing obligationsCreation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders.Provide timely resolution of purchase order pricing, quoting or contract discrepanciesManage Return Merchandise Authorizations (RMAs) requestsResponsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessaryFoster an environment of continuous improvement. Actively identify workflow issues that impact our ability to properly support our customersMaintain high customer satisfaction scores (NSAT & CSAT)Remain current with any Microsoft Licensing or process changes, both internally and externally.

Calgary, Alberta, Canada

• Ensure licensing contracts or requests are completed in a timely and accurate manner • Ensure all relevant data is properly inputted and contracts are submitted accurately to the vendor.• Conduct efficient reviews of contractual documentation, to ensure customer compliance of contractual and licensing obligations• Work interdepartmentally to research contractual issues, communicate findings and respond to business inquiries (internal and external) • Prioritize and manage a high volume of requests• Participate in ongoing Customer discussions with sales team• Provide a high level of customer service through the timely and accurate processing and administration of incoming correspondence• Take ownership of issues and problems, and drive to resolution • Act a liaison with our internal teams and external Microsoft Partner representatives• Participate in presentations or discussions with internal and external clients• Resourceful and able to recognize when to escalate to ensure customer is taken care of promptly• Complete all applicable training and certification courses, both internal and Microsoft related• Foster an environment of continuous improvement• Participate in functional cross-training• Participate in collaboration sessions and round-table discussions on licensing contract management and customer experience improvements• Ideate with your peers on how to continuously improve the customer experience• Establish and maintain high customer satisfaction scores• Create contracts and Signature Forms for Enterprise Enrollment (Direct and Indirect-including specialized Government contracts), MPSA, Select Plus, SPLA, EES and CSP agreements.

Calgary, Alberta, Canada

headversity is a workforce mental health platform focused on building resilience, reducing mental ill-health, building safe culture and enhancing employee safety. In my position I focused on improving onboarding processes, supporting new and existing employees with supply requests and navigating new systems while also spearheading help ticket and email unsubscribe requests. Coordinated with a team of 3 to facilitate and communicate a shift of communication practices for over 40 employees, including ten remote employeesOverhauled and executed onboarding of new staff and supported our workforce, which doubled during my employment. Responded to help tickets within 1 hour of submission and ensured clear communication and resolution for an average of 10 customers per week. Analyzed, recorded and calculated average unsubscribe email requests over a 9 month period. Coordinated with Marketing and Content team to brainstorm ways to increase engagement and customer email retention.

Calgary, Canada Area

Mount Royal University is a public university located in Calgary, Alberta. Founded in 1910 and originally titled "Mount Royal College", the institution has grown to support over 10,000 full time students, providing over 12 different degrees, 36 majors and on average 32 students per credit lecture. As part of the Retail Services division at MRU, we supported students in providing OneCard, Parking, Textbook and General Merchandise services. During my time here, I learned the majority of our operations and implemented dashboards, templates and provided support on our SOPs and training new staff members for Parking. Facilitated over $1 million in textbook returns, utilizing attention to ensure products picked and freight information were accurate. Assisted in OneCard operations to approve photos, printed 100 OneCards per day and sent emails with detailed pickup instructions.Collaborated with a small team to schedule and verify 10,000 orders for students, utilizing strong detail orientation skills, efficient and effective time management skills and problem-solving between parties when needed. Facilitated in team to consolidate and organize return information for 3,400 permits utilizing Microsoft Excel in remote teams during the COVID-19 shutdown period. This also required invoicing an verifying any outstanding balances. Generated demand forecasting techniques to allocate bookstore shelf space to accommodate all 300 SKUs for the Fall semester

Calgary, Alberta, Canada

Alcanna Inc. is one of the largest private retailers of alcohol within North America, with the most amount of stores in Canada, specifically within Alberta and British Columbia. As recent as March 2022, Sundial Growers Inc. acquired Alcanna for approximately $320 million and will operate 171 locations under "Wine and Beyond", "Liquor Depot" and "Ace Liquor" retail banners. Calculated product needs on an estimated 1,000 SKUs on a weekly basis, utilizing Excel and producing reports within RetailPro. Cooperated with Store Manager to place orders with respective suppliers, prioritizing effective use of storage space and most cost effective strategy for popular products. Evaluated purchase orders to compare with physical inventory, recorded quantities, product numbers and other essential data into inventory management software. Discussed shortages, damaged products and resolved expired product inquiries with respective parties, including liquor representatives, suppliers and internal warehousing systems. Promoted to Senior Keyholder within 3 months of starting, which included all opening and closing duties, access to the safe, ensured proper cash balancing procures and ensured accurate cash deposits each morning.

Calgary, Alberta, Canada

Victoria's Secret is an American women's undergarment, clothing and beauty retailer. Chinook Mall is one of the top grossing locations for VS in Canada, as well as top ranked among North America. Collaborated with a dedicated sales support team to process upwards of thirty boxes of merchandise within eight-hour shifts, often processed shipments ahead of schedule. Promoted to Cash Lead during the busiest season (Oct-Jan), although had limited cash experience previously and balanced Cash Lead duties while maintaining Sales Support needs. Excelled in high-stress environments during the peak season to work collaboratively with Sales Support team and the Sales team to ensure all products were replenished thoroughly and to organization's high standards

Calgary, Alberta, Canada

Bachelor Of Business Administration - Bba, Supply Chain Management And International Business, 3.24

Diploma, International Trade