Ach Lual Email & Phone Number

Halifax, Nova Scotia, Canada

•Evaluating the eligibility of individuals seeking financial assistance and support, ensuring initial and ongoing eligibility. •Helping navigate and guide clients towards achieving financial independence for themselves and their families.•Work collaboratively with colleagues, community, and clients to mobilize the client's resources toward self-sufficiency, using appropriate supporting interventions.•Responsible for processing monthly income statements for clients•Proficient in ICM/CCM case management software.•Manage multiple income assistant cases/clients.•Navigating and interpreting policies and regulations to properly serve and manage my clients.

Halifax, Nova Scotia, Canada

•Responsible for interviewing, recruiting, onboarding, and training of all team members• Leader of a team of 15+ employees, resulting in individual performance surpassing personal potential and providing guidance and support to employees regarding policies, and procedures.• Cultivated strong relationships with employees, coworkers, clients, and customers, leading to a repeat in business.• Established and maintained strong relationships with key stakeholders and an overall improvement in customer satisfaction• Advised on security recommendations for establishment.• Demonstrate strong communication skills, effectively engaging with clients to understand their unique circumstances and challenges.

Saint Mary’s University Men’s Basketball 2014-2017

Bachelor Of Arts - Ba, Psychology

Certificate Of Human Resources, Human Resources Management And Services, 3.8

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Saint Mary’s University Men's Varsity Basketball 14-17