Ach Lual Email & Phone Number

Halifax, Nova Scotia, Canada

• Evaluating the eligibility of individuals seeking financial assistance and support, ensuring initial and ongoing eligibility.
• Helping navigate and guide clients towards achieving financial independence for themselves and their families.
• Work collaboratively with colleagues, community, and clients to mobilize the client's resources toward self-sufficiency, using appropriate supporting interventions.
• Responsible for processing monthly income statements for clients
• Proficient in ICM/CCM case management software.
• Manage multiple income assistant cases/clients.

Halifax, Nova Scotia, Canada

• Responsible for interviewing, recruiting, onboarding, and training of all team members
• Leader of a team of 15+ employees, resulting in individual performance surpassing personal potential and providing guidance and support to employees regarding policies, and procedures.
• Cultivated strong relationships with employees, coworkers, clients, and customers, leading to a repeat in business.
• Established and maintained strong relationships with key stakeholders and an overall improvement in customer satisfaction
• Advised on security recommendations for establishment.
• Demonstrate strong communication skills, effectively engaging with clients to understand their unique circumstances and challenges.

Saint Mary’s University Men’s Basketball 2014-2017

Bachelor Of Arts - Ba, Psychology

Certificate Of Human Resources, Human Resources Management And Services, 3.8

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Saint Mary’s University Men's Varsity Basketball 14-17