Madhuri Balure Email & Phone Number

Halifax, Nova Scotia, Canada

• Administer procurement business system user accounts including approval, creation, validation, deactivation, auditing.
• Provide Tier 1 and Tier 2 level support to business system users through a service request ticket system. Support can include trouble-shooting, issue identification and resolution, escalation and/or service referrals.
• Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one… Show more
• Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one consultation or presentations/demonstrations to broader user groups.
• Research and evaluate the feasibility and organizational need/readiness around options to expand business system features and/or functionality.
• Work as part of a team or independently on specific initiatives designed to support or streamline procurement operations through business system enhancements, from soliciting and documenting business requirements.

Mumbai, Maharashtra, India

• Provided Tier 3 support as per the ITIL standards for a Saba cloud product which is Datamatics’ Global Learning Management Platform.
• Expertise in learning management system functionality, with attention to User Management, Prescriptive rules, Course/curricula design & deployment, System configuration, Security, Analytics/report design and generation.
• Created and managed IT change control process to complete integration changes, business requests for enhancements, system level… Show more
• Created and managed IT change control process to complete integration changes, business requests for enhancements, system level changes affecting the pre-production and production environment.
• Managed incidents using ServiceNow and generated reports. Handled LMS functionality issues from all Market Units within Bupa Business till resolution.
• Centrally managed all HR people data feeds (PeopleSoft and Workday) including manual people data feeds of joiners, movers and leavers for each market units; also fixed errors if encountered.

Mumbai Area, India

Provided a high-level administration and functionality support for multiple client specific Learning Experience platforms including FutureSkills NASSCOM to customers in various geographies via email and using stand-alone helpdesk software (Salesforce)

Mumbai Area, India

Provided functionality support for CBRE’s health and safety website and eNyota Learning's proprietary Cloud-Based Learning Management System– Abara LMS which is a multiple award winning software.

Pune Area, India

Provided functionality support for CBRE’s health and safety website and eNyota Learning's proprietary Cloud-Based Learning Management System– Abara LMS which is a multiple award winning software.

Viman Nagar, Pune

• Auditing and Quality Checking of processed Renewal Slips for various Business Units i.e. Marine, Aviation, Financial & Professional, Casualty Worldwide, International Property, Fine Arts etc.
• Prepared Standard Operating Procedures and audit checklist for different activities.

Bachelor Of Engineering, Computer Engineering

Education record

HSC