Business Intelligence - Business Operations Analyst
Current• Administer procurement business system user accounts including approval, creation, validation, deactivation, auditing.• Provide Tier 1 and Tier 2 level support to business system users through a service request ticket system. Support can include trouble-shooting, issue identification and resolution, escalation and/or service referrals.• Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one… Show more • Administer procurement business system user accounts including approval, creation, validation, deactivation, auditing.• Provide Tier 1 and Tier 2 level support to business system users through a service request ticket system. Support can include trouble-shooting, issue identification and resolution, escalation and/or service referrals.• Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one consultation or presentations/demonstrations to broader user groups.• Research and evaluate the feasibility and organizational need/readiness around options to expand business system features and/or functionality.• Work as part of a team or independently on specific initiatives designed to support or streamline procurement operations through business system enhancements, from soliciting and documenting business requirements through to user testing and post-implementation support.• Liaise with contracted consultants, software vendors and/or cloud service providers to assess and submit system customization or configuration change requests to ensure business needs are addressed, and coordinate system change implementation.• Develop, document and maintain Standard Operating Procedures for BOA team reference.• Provide technical service and support to other teams within the Procurement division.• Other duties and responsibilities as assigned. Show less
