Agnes Chow, Cphr Email & Phone Number

New York, Us

With Engineering, IT, and Information Security as my client groups, my role includes:• Supporting the leaders in execution of their departmental strategy through talent discussions and decision making• Advising on people issues, supported by measurement and evaluation• Advising on people challenges & opportunities - focus on talent, performance, employee development and change• Collaborating with the People and Talent Acquisition team to align their work with the needs of the client group to deliver seamless service• Leading the global Equity, Diversity & Inclusion program

Toronto, Ontario, Ca

Joining ThoughtWire during it's growth phase was an exciting opportunity to help the company set up all things talent and culture. Aside from providing day-to-day advice, support and counsel to management and employees, some project highlights include:• Created a detailed onboarding program with employee handbook to ensure new team members are ramped up quickly• Developed the compensation philosophy, strategy and pay structure for ThoughtWire• Designed and rolled out the semi-annual performance feedback process• Led the company to 100% compliance on health and safety and AODA (Accessibility for Ontarians with Disabilities Act) training• Facilitated the development of core values and implemented recognition programs to improve culture and engagement• Re-designed the benefits plan to increase support in mental health while reducing costs

Redwood City, Ca, Us

Chan Zuckerberg Initiative was launched in December 2015 by Dr. Priscilla Chan and Mark Zuckerberg with an incredible mission: to advance human potential and promote equal opportunity. As the first full-time hire for the HR department, this role was responsible for all aspects of HR in the Toronto office including on/offboarding employees, performance management, benefits, payroll, recruitment, employee relations, and training. Projects included:• Reviewed and revised benefits plan: implemented LTD and EAP• Facilitated Interview Skills Workshop and management coaching program Assisted in change management during the acquisition of Meta and also took on the following organization wide responsibilities:• Project managed and launched anti-harassment training • Developed the professional development policy• Oversaw all relocation and immigration • Implemented and managed the gift matching program

Meta is an artificial intelligence company that is transforming how scientific knowledge is experienced and consumed. Meta provides innovators throughout the scientific ecosystem with powerful views of the current and future trajectories of science and technology, with the goal of making all scientific knowledge computable. Meta’s mission is to unlock all of the world’s scientific and technical insights using artificial intelligence.As the Manager, Talent & Culture, I was responsible for building an awesome team in an environment that encourages growth and intrapreneurship. Working with all staff, I made sure that our programs, processes and initiatives aligned with Meta’s culture as well as with business objectives.Meta was acquired by Chan Zuckerberg Initiative in February 2017.

• Provided HR leadership in the Singapore office and offices across Southeast Asia• Ensure headcount planning as well as training and development initiatives meet offices' business needs and ensure alignment with regional direction and strategies• Added value to the business by providing HR expertise and insight to senior management• Continuously improved processes utilizing industry best practices• Oversaw all talent acquisition efforts within business units• Developed creative ways to attract qualified candidates and reduced turnover• Counseled management and staff on matters relating to terminations, disciplinary issues, policy interpretation and implementation• Drove career development and succession planning for key positions• Managed performance management, change management, talent review, salary review, employee relations

Vancouver, Bc, Us

• Supported employees with relocation, repatriation and immigration • Organized orientation schedules for new employees and contractors to ensure smooth onboarding• Conducted exit interviews to gather trends and continuously improve processes• Responsible for employee recognition programs• Oversaw quarterly and annual performance review process including training, facilitating feedback sessions, follow-up and reporting• Managed employee relation issues as arises• Assisted in organizing social committee events• Completed monthly HR metric reports

Vancouver, Bc, Ca

• Managed and conducted full cycle recruitment for franchisees• Oversaw training progression and assist in grievance procedure• Liaised with lawyers and financial institutions to ensure smooth business transactions• Created monthly metric reports for analysis on increasing efficiencies• Organized information sessions across Canada on franchising opportunities• Implemented new assessment training tool to be used across COBS Bread network• Increased number of applications through eliminating redundancies; managed up to 200 inquiries per month

Vancouver, Bc, Ca

• Conducted union and non-union HR investigations to resolve employee relations• Worked with hiring managers and managed full-cycle recruitment including contract negotiation• Managed benefit inquiries for both the US and Canadian open enrollment period (over 3000 employees)• Administered Canadian benefit enrollment and created new hire and benefit packages• Completed the quarterly San Francisco Health Ordinance report• Assisted in year-end reporting for payroll• Supervised a student intern

Vancouver, Bc, Ca

• Managed and scheduled bakery staff of 15• Recruited and trained for Bakers and Sales Assistant positions• Completed weekly and monthly reports as well as prepared payroll information for processing• Prepared employment agreements and conducted full orientations of the bakery• Completed staff reviews and created performance management plans• Organized local events to increase customer count and incentives to increase average sales• Liaised with local charities regarding End of Day Giving procedures and opportunities• Held staff meetings to communicate goals and educate on new promotions

Vancouver, Bc, Us

• Administered benefits for over 300 employees in 4 different countries• Prepared employment agreements for full-time and temporary employees as well as work orders for contractors• Completed monthly vacation and headcount reports as well as prepared payroll information for processing• Conducted new employee orientations and exit interviews• Prepared travel documentation for employees visiting client sites in the US• Assisted with administration of wage review processes• Trained and supervised 3 HR interns

• Researched industry standards as they pertain to personnel policy and procedures• Presented recommendations and made amendments to existing policy and procedures manual• Updated and developed new job descriptions for all positions in the organization

Surrey, Bc, Ca

• Conducted reference interviews, education verifications and police record checks• Earned and maintained position as one of the top three HR Interviewers in Tier 1 based on productivity• Assisted in increasing turn around time by 13.2% in order to gain client's nationwide commitment to the company's services• Contributed in updating the First Aid and Safety program

Bba, Human Resources, International Business

Certificate In Liberal Arts