Achyut Naik Email & Phone Number

Mumbai, Mh, In

Navi Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

• Ensuring process excellence while managing leads, team coaches, and team members.• Holding meetings with the team to discuss performance, while also offering coaching and feedback to the team members.• Implement team incentive programs and track, evaluate, and report team performance indicators. • Determining capacity constraints, bottlenecks, and process problems and developing an action plan to address them.• Produce and distribute thorough reports that are in-depth and… Show more • Ensuring process excellence while managing leads, team coaches, and team members.• Holding meetings with the team to discuss performance, while also offering coaching and feedback to the team members.• Implement team incentive programs and track, evaluate, and report team performance indicators. • Determining capacity constraints, bottlenecks, and process problems and developing an action plan to address them.• Produce and distribute thorough reports that are in-depth and specific regarding team performance, mission-related goals, and deadlines.• Monitoring of day-to-day tasks and ensuring that they are completed within the TAT.• Coordinating with team members or supervisors for technical advice to improve work output.• Ensures daily meetings with team supervisors to discuss work status and share updates (if any).• Having weekly quality meetings with the team coaches and providing solutions for the quality gaps (if any).• Communicating with the client success consultant on a daily or weekly basis via mail or phone.• Responsible for preparing FTE calculations as per process requirements.• Follow best processes and bring forth ideas on how to simplify or improve the different processes.• Addressing all complaints, absenteeism, and attrition-related matters.• Personally coach, train, and mentor direct subordinates and provide career development opportunities through training and quality management activities.• Managing the best possible use of resources for new clients being on boarded or new work coming from existing clients.• Managing controllable denials by evaluating the route cause and improvising within the team to reduce denials. Show less

Mumbai, Maharashtra, India

Mumbai Area, India

• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs. Attendance, productivity, and other data can be tracked and maintained using metrics.• Lead an AR follow-up team of analysts and a team coach. Guide the team to reduce AR aging and optimize collections. Manage day-to-day activities with the team.• Perform a quality check on the A/R or EOB denial analysis work done by the team before it is sent to the clients.• Attend to any process-related… Show more • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLAs. Attendance, productivity, and other data can be tracked and maintained using metrics.• Lead an AR follow-up team of analysts and a team coach. Guide the team to reduce AR aging and optimize collections. Manage day-to-day activities with the team.• Perform a quality check on the A/R or EOB denial analysis work done by the team before it is sent to the clients.• Attend to any process-related inquiries from clients and handle initial escalations.• Create procedures to increase output and the caliber of the team's work.• Mentor and train junior employees or new hires, and promote a strong work ethic and effective A/R follow-up techniques.• Take part in the brand-new pilot projects and endeavor to ensure that information is properly transferred to the team.• Cooperate with managers to resolve any interpersonal issues or disputes that may develop within the team.• To help with collections and boost productivity, identify trends throughout the portfolio. Show less

Mumbai Area, India

Responsibilities:- To generate quality scores based on Audit- To give regular feedback to the associate on Errors identified- To attend client feedback calls and transfer the updates to associates- Respond to queries on the floor and guide the associates- Identify client preferences and nuances to improve the service quality- Update knowledge regularly based on answers to queries and process updates- Identify areas for improvement and contribute to process improvement

Malad, Mumbai, India

-Responsible for Accounts Receivable.-Creating constructive planning to reduce AR.-Handling client related queries & reports.-Work allocation to team members.-Providing training to new members.

Malad, Mumbai, India

-Denials follow-ups and appeals work.-Handling negotiations and refund requests.-Payment posting.

Malad, Mumbai, India

Handling accounts receivable, benefits, eligibility, authorization, reports.

Lower Parel, Mumbai