Andres Cisneros-Munoz Email & Phone Number

California, United States

United States

Pleasanton, California, United States

• Interacted with 30+ customers daily in English and Spanish across various channels including phone, email, and live chat regarding concerns and issues, ensuring timely issue resolution, and maintaining 95% customer satisfaction.•Utilized Zendesk ticketing software to effectively document and track customer request, ensuring timely resolution within a 3-day period, and reducing average resolution time by 20% through efficient ticketing management and prioritization.• Solicited and received feedback on 10% of total interactions, surpassing company’s average of 7%, demonstrating exceptional service quality, problem-solving, and communication skills.

Remote

• Utilized statistical modeling techniques and financial analysis to transform large data into actionable insights, minimizing impact of maintenance schedules on revenues by 22%.• Constructed SQL queries and Python code to extract and manipulate relevant data from relational databases, drawing market insights that identified most impactful market participants, and recommending actions that reduced loss of resources by 60%.• Produced interpretable presentations and visualizations for a range of technical and non-technical audiences to drive data-informed decisions

Pleasanton, California, United States

• Interacted with 30+ customers daily in English and Spanish across various channels including phone, email, and live chat regarding concerns and issues, ensuring timely issue resolution, and maintaining 95% customer satisfaction.•Utilized Zendesk ticketing software to effectively document and track customer request, ensuring timely resolution within a 3-day period, and reducing average resolution time by 20% through efficient ticketing management and prioritization.• Solicited and received feedback on 10% of total interactions, surpassing company’s average of 7%, demonstrating exceptional service quality, problem-solving, and communication skills.

San Antonio, Texas, United States

• Provided technical support to over 30+ inbound calling customers daily, specializing in software and computer troubleshooting, and maintained a customer satisfaction rating of over 90%, consistently surpassing the company’s quality assurance benchmarks. • Demonstrated expertise in utilizing standard operating procedures and individual experiences to resolve customer issues promptly and with precision, resulting in 15% reduction in average call handling time.

Santa Clara, Ca

• Successfully proctored exams for an average of 20+ students per session, ensuring an organized and conducive testing environment, maintained a record of zero incidents or disruptions during examination periods, contributing to a seamless testing process for all students.• Leveraged exceptional multitasking abilities to monitor and address students’ needs while administering exams, earned trust and responsibility leading to the planning of work schedules for fellow proctors and supervisor larger groups of students.

Bachelor Of Science - Bs, Computer Science And Engineering

Activities and Societies: Society of Hispanic Professional Engineers, Ballet Folklorico de SCU

Data Analytics Career Track Certificate, Data Analysis

• 400+ hours of hands-on curriculum related to Python, SQL, Statistical Modeling, and Data Analysis as well as completion of 2 in-depth.