Lauren Ackerley Email & Phone Number

Rye, New York, United States

• Strategic direction and management of historical engagement and visitor-based experiences in museum exhibitions and educational programming.
• Expand interpretive strategies, including digital content, to support the Historical Society’s mission and goals; collaborates cross-departmentally as needed.
• Collaborate with the Executive Director to oversee the update and expansion of educational programming and efforts for community engagement; collaborate to strategize and enhance educational offerings that encourage.
• Develop and implement programs on-site at the Square House Museum for K-12 school groups and local organizations, such as SPRYE and DAR.
• Coordinate with the Rye City School District and other public and private schools to schedule museum education programming at the Square House Museum in accordance with NYS curriculum.
• Direct the planning, designing, implementation, and installation of new temporary exhibitions and the update of permanent and reproduction exhibitions throughout the Square House Museum.

• Teamed with Director of Education and Programming to design and install upcoming exhibition Rye as a Coastal Community; collaborated in the development, implementation, and installation of the exhibition.
• Assisted in summer museum education programs, such as Time Travelers Summer Camp (week of July 17th, 2023).
• Coordinated interns to aid in various projects for Rye as a Coastal Community exhibition design, including mockup exhibition layout, as well as the design ofinteractive stations to be incorporated into each section of.
• Managed volunteers on various projects, such as developing new family friendly museum scavenger hunts.
• Placed as acting Education Manager after the Director of Education exited the organization, and significantly redesigned the Native Americans of New York
• Program and streamlined school program scheduling.

• Corresponded through email and phone with trip coordinators from schools and educational organizations to schedule educational programming throughout the school year; primary point person for coordinating the.
• Input all booked reservations into the SM&NC reservation calendar in Altru as well as education department calendar.
• Substantially improved the close tracking of reservation scheduling, sending of reservation reminders, and pending payments from organizations.
• Significantly increased efficiency of invoice and payment follow-up.
• Neatly prepared official invoicing and confirmation documents for the scheduled reservations and share with the appropriate organization trip coordinator.
• Assisted with Sunday festival dates as needed; aided selling maple products made on site at the nature center and local farm market products.

New Rochelle, New York, United States

• Collaborated with Product Development team in the development and production of bedding products in a fast-paced and competitive environment.
• Creatively designed product specs in Adobe Illustrator; sent specs to overseas teams to coordinate quote submissions and/or samples for review.
• Significantly participated in the evaluation of development samples; contributed to the approval/improvement of products per commercial direction.
• Closely tracked style development statuses using detailed Excel charts; followed up on communications based on style development timing.
• Produced neat/concise customer sample labels and prepared samples for customer presentations.
• Maintained archive of samples in Quickbase for reference; helped in the care and organization of sample library.

Norwalk, Connecticut, United States

• Engaged visitors at the door and communicated information about ticket pricing, Imax movie times, present and future events.
• Managed front and Imax entrances; sold tickets and concessions through Altru sales system to visitors.
• Attended to visitors’ needs; provided maps and directions, accessibility supplies; solved visitor customer service issues with emotional intelligence.
• Allotted the primary trainer for new cashiers.

Norwalk, Connecticut, United States

• Collaborated with Membership Manager to develop and implement events, promotions, benefits for members.
• Engaged members through in-person, phone, email correspondence; addressed member queries/issues and compiled feedback for membership improvement.
• Communicated membership updates to Visitor Services staff; supervised/trained cashiers in selling memberships and helped them solve membership concerns.
• Motivated cashiers to reach membership goals; tracked successful membership sales weekly on an interactive monthly membership board.
• Maintained constituent records and entered data into Altru; ran reports to ensure consistency for membership information.
• Processed gift memberships: printed membership cards, carefully wrote out gift giver’s messages, mailed out member packets.

Norwalk, Connecticut, United States

• Placed in temporary supervisor position while supervisor was on leave.
• Communicated Aquarium updates to VS associates in daily sales rally.
• Ensured all locations were staffed appropriately during the day.
• Managed/balanced monetary resources in Box Office; addressed cashier drawer discrepancies (overages/shortages).
• Coordinated with VS management to address inappropriate behavior of associates; ensured associates upheld Aquarium policies.
• Problem solved customer service issues with emotional intelligence.

New York, New York, United States

• Outreached through phone and email correspondence to local schools and teachers regarding new object-based educational programs.
• Assisted with weekly Family Programs every Saturday; set up object-based activity materials and aided instructor in guiding learners in activity.
• Prepared and mailed object-based teaching resources called Tower Tubes for educators upon request.
• Conducted general administration: scheduled tours, processed membership requests/renewals, kept office organized and attentive to visitors’ needs.
• Collaborated with staff to begin transitioning donor information from Paradigm software to Telosa! Exceed Basic.
• Conducted historical research for exhibitions; assisted staff to take down previous exhibitions and install new projects.

Dayton, Ohio, United States

• Conducted background research and developed content for docent tours; wrote information into packets for use by docents.
• Assisted Tiny Thursday toddler program; prepared art activity materials, guiding toddlers during gallery and craft activities; managed the program in instructor’sabsence.
• Prepared and organized materials in the art classroom for workshops and programs.
• Significantly facilitated the development of the exhibition Decked Out!; provided research for all exhibition content, helped determined objects for display,coordinated with local high school students for high tech.
• Recruited by Curatorial Dept. to research for exhibition on studio glass; collaborated with registrar to choose objects and artists from TMS for display.

Achill Island, County Mayo, Ireland

• Collaborated with field archaeologist and contributed to the finding/processing and preservation of artifacts, recording of data, interpretation at the dig site.
• Volunteered to organize the school library and resources in spare time.

Master'S Degree, Museum Anthropology

Bachelor'S Degree, History

• History with concentration in Irish history • Dean’s List 2010-11 and 2012-13, Liberal Arts Commendation; received Praxis funding for.