Rich Acker, Pmp Email & Phone Number

Cary, North Carolina, United States

• Managed multi-million-dollar department and project budgets to ensure fiscal responsibility and on time delivery of projects
• Spearheaded development of a dedicated customer service team to drive improved financial and service delivery metrics
• Streamlined and implemented new processes for team onboarding/training, change management, incident management, and financial reporting
• Developed high performing team via transparent and standardized processes for departmental organization, creation of job descriptions, interviewing, and hiring
• Established and implemented a follow the sun work model to ensure support coverage across multiple time zones and off hours
• Identified and implemented numerous tools and platforms to enhance process efficiencies (Atlassian JIRA & Confluence, SharePoint, Pager Duty)

Cary, North Carolina

• Led expansion efforts of Celebrus US Managed Service Team with direct responsibility for interviewing and hiring 10 additional resources, developing US policies and procedures, and onboarding resources to existing.
• Oversaw efforts to successfully obtain ISO27001 certification for the US office
• Developed a matrix resource team providing high profile customers successful Celebrus software implantations and ongoing services
• Integrated two business units onto one analytic platform, managing all business requirements and cutover plans to ensure project completed per plan and budget
• Acted as the technical liaison for both external customers and internal stakeholders

Cary, North Carolina

Managing infrastructure and software installation / configuration projects at SAS. Expanded SAS Solutions Ondemand organization by open a UK Data Center and implemented 2 customers in the centerPartnering with HP, SAS IT and SAS Global PSD organizations to implement SAS Customer Intelligence solutions

• Successfully managing Oracle Insurance Data Exchange and Oracle Insurance General Agency consulting services business implementing projects on time, on budget with accurate results. These projects have provided the.
• Oracle Insurance Data Exchange - Completed multiple project on time and on budget with with the Application Upload, Pending Case Status and Commissions features.
• Oracle Insuarnce General Agency - Working with many Agencies to assess business needs, complete upgrades to improve the business workflow. Account Manager - Resposible for contract negotiations, vendoer relationships.
• Oracle Insurance Policy Administration (PAS) - Responsible for managing a team to gather and documnet the business requirements for a large Group Carrier.

• Worked for the 2nd largest Brokerage General Agency managing projects, improving business processes utilizing technology and integration, and IT vendor relations.
• Accepted the project manager position after the budget and schedule of Great Plains Accounting project had been established. Finished the project 2 months early and 20% under budget
• Successfully moved office of 130 employees furniture, equipment and server room in less than 48 hours
• Successfully merged two organizations; IT organizations, business workflows, websites, reporting and Agency Management Applications
• Improved business process by integrating multiple application
• Manage vendor relationships and contract negotiations with IT vendors

While IBM I was a project manger supporting the Lincoln National outsourcing contact. Key projects managed were outsourcing HRMS to Pro Business, upgrading financial packages, creation of quarterly financial statements, moving HRMS to IBM/Ceridian, and managing the IBM/Ceridian contract.