Rich Acker, Pmp Email & Phone Number

Cary, North Carolina, United States

• Managed multi-million-dollar department and project budgets to ensure fiscal responsibility and on time delivery of projects• Spearheaded development of a dedicated customer service team to drive improved financial and service delivery metrics• Streamlined and implemented new processes for team onboarding/training, change management, incident management, and financial reporting • Developed high performing team via transparent and standardized processes for departmental organization, creation of job descriptions, interviewing, and hiring• Established and implemented a follow the sun work model to ensure support coverage across multiple time zones and off hours• Identified and implemented numerous tools and platforms to enhance process efficiencies (Atlassian JIRA & Confluence, SharePoint, Pager Duty)

Cary, North Carolina

• Led expansion efforts of Celebrus US Managed Service Team with direct responsibility for interviewing and hiring 10 additional resources, developing US policies and procedures, and onboarding resources to existing customers• Oversaw efforts to successfully obtain ISO27001 certification for the US office• Developed a matrix resource team providing high profile customers successful Celebrus software implantations and ongoing services• Integrated two business units onto one analytic platform, managing all business requirements and cutover plans to ensure project completed per plan and budget• Acted as the technical liaison for both external customers and internal stakeholders

Cary, North Carolina

Managing infrastructure and software installation / configuration projects at SAS. Expanded SAS Solutions Ondemand organization by open a UK Data Center and implemented 2 customers in the centerPartnering with HP, SAS IT and SAS Global PSD organizations to implement SAS Customer Intelligence solutions

Successfully managing Oracle Insurance Data Exchange and Oracle Insurance General Agency consulting services business implementing projects on time, on budget with accurate results. These projects have provided the clients with work flow efficiencies, application integration and increased profitability. • Oracle Insurance Data Exchange - Completed multiple project on time and on budget with with the Application Upload, Pending Case Status and Commissions features.• Oracle Insuarnce General Agency - Working with many Agencies to assess business needs, complete upgrades to improve the business workflow. Account Manager - Resposible for contract negotiations, vendoer relationships for 75 plus Insurance Carriers, Agencies and Service Providers• Oracle Insurance Policy Administration (PAS) - Responsible for managing a team to gather and documnet the business requirements for a large Group Carrier.

Worked for the 2nd largest Brokerage General Agency managing projects, improving business processes utilizing technology and integration, and IT vendor relations.• Accepted the project manager position after the budget and schedule of Great Plains Accounting project had been established. Finished the project 2 months early and 20% under budget• Successfully moved office of 130 employees furniture, equipment and server room in less than 48 hours• Successfully merged two organizations; IT organizations, business workflows, websites, reporting and Agency Management Applications• Improved business process by integrating multiple application• Manage vendor relationships and contract negotiations with IT vendors

While IBM I was a project manger supporting the Lincoln National outsourcing contact. Key projects managed were outsourcing HRMS to Pro Business, upgrading financial packages, creation of quarterly financial statements, moving HRMS to IBM/Ceridian, and managing the IBM/Ceridian contract.