Ankur Kothari Email & Phone Number

Certified Scrum Master, SAFe 4 Practitioner, ITIL intermediate Service Operation, Cloud computing Foundation Domain : Banking/Cards, Payment(Gateways)Specialties : Agile Methodoliges, Scrum, ITIL ProcessTechnical Skill: Java, JSP, Unix, Selectica, Oracle, VB BasicsTools: Splunk, Wily, KeyNote,Akamai,ITIL Tools(Service Now, BMC,IBM ISM) , Business ReportingCertification : CSM (Ceritiied Scrum Master)12+ years of experience of Application Production Support with extensive subject matter expertise in IT Services Management (ITSM) and ITIL, Additional Expertise in Banking and Payment Domain.• 5 years of onshore work at USA handling different project for Banking and MFG Domain.• Technical Expertise IT solutions, payment operations , Switch/Gateway Transaction Processing, Mobile Payment Solution NFC, Connections Between Acquirer/Issuer and Gateways, Static and Dynamic Key Exchange • Good understanding of Agile, ITIL , SDLC and SRLC • Experience leading 24 X7 technical support teams across L1 & L2• Automated System Monitoring and Reporting through Unix Script, Excel Macro and Batch Scripting• Hands on Experience in Java, Unix , Oracle based Application support• Polished leadership skills, with ability to motivate teams to increase productivity• Deep understanding of technology with focus on delivering business solutions

Listed skills include Pl/Sql, Itil, Unix, Struts, and 28 others.