As a freelance project manager, I oversaw customer support, team management, and revenue optimization. My role required adaptability, organization, and proactive problem-solving.

Provides exceptional leadership and support to a high-performing team of professionals. Facilitates effective communication, fosters a collaborative work environment, and ensures that team goals were met while maintaining a strong focus on delivering high-quality results. Through my experience in this role, I honed my skills in project management, coaching, and performance optimization, while also strengthening my ability to build and maintain strong relationships with clients and stakeholders.

Handled routine operations tasks, including but not limited to scheduling, diagnostics, troubleshooting, maintenance coordination, invoice collection and upload, and technical support. Troubleshoot maintenance issues with tenants. Provide feedback on process, documentation, policy and procedure improvements. Escalate and route problems to appropriate teams.

Handling freelancing work as a virtual assistant for a personal injury and a lemon law client.

Handled TIER 2 Business Data Analysis

Handled customer support for Sprint telco account.

Handled operations team and Tier 2 technical support for DISH cable tv account.

Handled customer service for AT&T Collections account.