Adrian Lee Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, Australia

Sydney, Australia

• Worked with the sales and account teams to showcase the value proposition of PubMatic’s products and solutions.• Technical expert and advisor in all phases of the platform sales life cycle process.• Technical troubleshooting during and after the implementation process.• Development of process documents to assist internal users.

Sydney, Australia

• Technical troubleshooting and answering all technical questions in a timely manner whilst providing first class customer service.• Single-handedly supported the APAC region for 11 months.• Subject matter expert for TerminalOne, MediaMath’s programmatic marketing operating system.• Development of best practices for all MediaMath platforms and features.• Product activation and assistance.• Data onboarding.• Worked with internal teams to identify and develop solutions to automate internal and client operations.• Worked with product owners to improve and provide quick resolution to product issues.• Worked with engineering teams to improve products and resolve issues.• Creation of official platform documentation for users where required.

• Managed top tier client portfolio.• Successfully project managed and executed head-to-head tests against competitors for high profile advertisers.• Primary point of contact for clients.• Lead on-site and remote client trainings, strategy and status meetings.• Escalated, tracked and solved client issues.• Executed managed service campaigns.• Worked with relevant internal and external parties to fully manage client technical projects, such as: custom analytics, dynamic creative optimisation, custom pixel implementations, server-to-server integrations, and more.• Provided inputs and thought leadership around campaign design, requirements for success and optimal use of TerminalOne to achieve client goals.• Partnered with clients to understand end clients’ business goals, marketing objectives, and competitive constraints.

• Platform specialist for the Krux DMP and Adtoma Fusion platforms.• Implemented and maintained DMP integrations across multiple high profile publishers.• Managed integrations between all internal and external client platforms.• Technical lead for all RFP and RFIs.• Understanding client’s existing advertising technology stack and help drive proposals and pitches to address potential opportunities within their business.• Provided training and best practices for sales and ad ops teams in order to maximise product offerings to clients.• Problem solving platform tag implementation and integration issues.• Custom JavaScript tag creation.

• Subject matter expert for the APAC region, responding to all RFPs and RFIs.• Worked closely with the product team to maintain and develop new platform functionality.• Directly assisted Sales Directors and APAC Country Managers with all pre and post sales activity.• Provided technical product training to the Sales and Account Management Team.• Problem solved highly technical client executions and issues.• Managed all client custom projects and reports, along with integrations with other platforms.

Sydney, Australia

• Managed a team of 6 account managers.• First point of contact for technical queries and issues, advice, guidance and case escalation with engineering.• Account Management duties for VIP clients.• Trained account management team in all aspects of the platform and client relationship skills.• Provided guidance to team members for career development.

Sydney, Australia

• Reach and exceed retention and growth targets for existing client base.• Cross-selling and up-selling opportunities into actual sales.• Campaign consultation to achieve maximum results.• Problem solving technical campaign executions and issues.• Maintenance and development of client relationships.• Monitoring the creation and execution of campaigns.

• Ensured all campaign objectives were met and exceeded the client’s expectations.• Creative upload, campaign trafficking and optimisation.• Provided up to 50 campaign reports and analysis per week.• Coordinated all aspects of the campaign process with publishers and creative agencies to ensure live dates were met.

Computer Engineering

Education record