Angela Connolly Email & Phone Number

Dublin Ireland

Professional mediation and conflict resolution services.

Workplace Mediation services. Complaint investigation services to Health Care Providers and Commercial companies. Supporting staff in the management of complaints through training. Provision of a private advocacy services to patients and their relatives.

Complaint Investigation and Mediation services to Health care providers.

I have recently set up Connolly Customer Services LTD. Our company helps employers of all industries improve their customer service policies and procedures. Please link to www.connollycustomerservices.ieAreas we specialise in include: Complaint, conflict resolution, Mediation and Customer services within the Healthcare Services.- Customer Service Training- Customer Service Auditing- Complaint Resolution- CRM Software- Change Management- Customer Service Consultancy

Conflict resolution and complaint investigation. Advocating on behalf of patients and/or family members.

- Responsible for setting up this brand new customer complaint department and liaising directly with the CEO and Board of Management.- Full responsibility for managing the department. Managed budgets, trained staff and ensured top quality support for all our clients.- Motivated staff, conducted continuous assessments and provided ongoing mentoring and training.- Designed and implemented a new CRM system.

Complaint Investigation Manager.

- Promoted to Senior Management position responsible for overseeing over 500 staff. - Responsible for the smooth running and high quality customer service of all the acute Services Departments including: Bed Management, the Emergency Department and Clinical Secretarial services.- Designed and implemented training for new staff members.

- Promoted to the Management Staff of the Hospital.- Recruited all clerical support staff for all the acute services departments. - Set up 24 hour administrative cover for all acute service departments.- Conducted all staff appraisals.

Fetac Level 6, Advanced Facilitation Skills

• Team Based Performance Management Training

Nui Maynooth, Counselling Studies & Skills

Customer Service Training Certificate