Jade M. Email & Phone Number

• Responsible for owning incident and problem resolution, working collaboratively across multiple departments to identify root cause; identify, record and resolve problems; and avoid incidents.Duties and Responsibilities.
• Assist internal teams with problem and incident management, investigation and root cause analysis
• Collaborate with the cross functional teams to achieve the best resolution for customers
• Collect system information to understand system behavior under different circumstances and document it to expand knowledge base, system improvements, and Problem Management / Mean Time to Resolution
• Contribute to the design of the Problem Management process, data modeling and reporting
• Create and review documentation; design/influence new standard operating procedures

• Highlights of Accomplishments:
• Completed a much-anticipated desktop refresh. The positive impact of the new machines was immediate and provided the necessary processing power for Law to take advantage of the more advanced technology products and.
• The ransomware attack that struck in May 2018 was crippling to Baltimore City system’s but, due to IT’s pro-activeness and the Law Dept's early adoption of o365 cloud services, only four users out of the 89 whose.
• Worked with City IT to complete a significant e-mail migration, moving users from on-premise Microsoft Exchange to the Office 365 cloud platform. Improving security, real-time collaboration with team members.
• Promoted training by arranging workshops with software vendors, improving user productivity, and increased technology adoption
• Incorporated user feedback surveys to monitor technology usage, user satisfaction, and changing demands – improving the alignment of IT with business

Baltimore, Maryland Area

• Lead tech at the MD Military Department. Responsible for the interface with the Military Department, Freestate ChalleNGe Academy, and Department of Information Technology for local system administration, maintenance.
• Audit and maintained user access and authorization to provide for system security
• Backup and recovery operations were timely and robust
• Configured, maintained, and troubleshoot servers and network devices
• Ensured users were informed of nature, significance and risk factors of all changes
• Ensured user access and authorization was controlled effectively so that employees were given appropriate access to authorized resources

Lorton, VA

• Responsible for developing and executing information technology protocols and policies for medical billing and IT services company. Duties and Responsibilities Included:
• Adhered to HIPPA Compliance
• Administered and maintained physical servers, virtual servers, and 3 domains
• Administration of AD, DNS, DHCP, WINS and Group Policies, and troubleshooting of related issues
• Network security, Firewalls and VPNs, Cisco Routers, Systems and Network Administration, and Communications
• Being available outside of non-business hours for support and maintenance activities

Alexandria, VA

• Monitored proprietary data and transaction systems for MSRB, an organization created by Congress to regulate municipal bond underwriters and dealers to prevent bond issuance and trade fraud. Duties and Responsibilities.
• Built and compared daily records, to ensure accurate records retention and dissemination of T+1 / T+5 / T+20 (total days) trade data; to brokers, dealers and municipal securities dealers.
• Created patch cables to reach servers perfectly, and crossover cables to transfer files when Ghosting machines
• Diagnosed MySQL errors, and ran commands from a command line
• Ensured Hotsite was in sync with Production site in case of failover
• Maximized production time, and minimized investor downtime of real-time propriety operating system

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: National Society of Collegiate Scholars, GLBT and Friends, Women in STEMProtecting the information assets of an.

Undergraduate Certificate In Intelligence Analysis

The curriculum focused on utilizing critical thinking and analysis skills, to include: Analysis of Competing Hypothesis (ACH), matrix.

Associate'S Degree, Network Information Systems

The curriculum focused on an understanding of how to propose, develop, manage and review all aspects of Network Information/Systems – in.